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Herman Miller, Inc. 2021 IT Service Desk Intern in Zeeland, Michigan

divdiv/divdivfont class="bold"Description/fontspan class="blockpanel"span class=""/span/spanspan id="requisitionDescriptionInterface.ID1444.row1" class="text" title=""spanHerman Miller's Summer Internship Program is a paid, 12-week opportunity that provides a 100% real-world experience for students early in their career. Throughout the summer you will apply academic learning to real-world situations and cultivate leadership, problem-solving, and communication skills.brbrAs an IT Service Desk Intern, you will work with other team members to resolve IT-related incidents and fulfill IT requests. You'll work at Herman Miller's Service Desk to resolve incidents over phone, chat, email, and our self-service portal.brbrWhy Join Us?brOur purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Herman Miller Group means being a part of something larger than your work team, or even your brand. We create places where people love to be, places that reflect who they are, places that truly matter to people. And our success allows Herman Miller Group to support causes that align with our values, so we can help create a more equitable and sustainable future for all.brbrInside the JobbrYour responsibilities will include:/spanulliWorking with internal business partners to identify, troubleshoot, and repair IT-related incidents/liliKeeping current on knowledge and changes that will impact your ability to support the business and follow the procedure for the quick resolution of incidents/liliGaining exposure to other areas of Information Technology at Herman Miller for a complete, rounded intern experience/liliWorking with a cross-functional team to complete an intern project/liliGaining on-the-job work experience aligned with your career objectives/li/ulbrWhat You BringbrNeeded skills and experience for this role include:ulliCustomer-focused communication and strong interpersonal skills/liliTroubleshooting skills with a desire to not only fix the problem, but to learn and look for ways to make the process better/liliAbility to solve problems in a timely and efficient manner/liliAbility to follow documented procedures and processes/liliExperience with and have a basic understanding of hardware, applications, and operating systems/liliEnrollment in and pursuit of a Bachelor's degree in Computer Science and/or Information Technology from an accredited college or university, and able to provide transcripts upon request./liliYou must have a GPA of at least a 3.0 (cumulative or within your major) to qualify for consideration in the Intern Program/liliFavorable academic standing within your current academic program/liliAuthorization to work in the United States/li/ulbrspanOur ValuesbrOur values speak to our shared beliefs. They describe how we live our purpose through the way we lead, the way we see one another, and the way we approach our work.brbremWe are difference-makers/emreflects our commitments to creating places that matter, to being a good neighbor in our communities, and to using business as a force for good.brbremWe are all extraordinary/emis our statement about the worth of individuals and our commitment to helping everyone reach their full potential.brbremWe are better together/emdemonstrates how challenging one another, making room for everyone, and working and winning as one mak