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GreatStaff Solutions IT Support/Customer Service Representative in Wixom, Michigan

uIT Support/Customer Service Representative Positions/uemLong-Term Work from Home Opportunity/emThe IT Support/Customer Service Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding the new software products.IT Support /Customer Service Representatives will be responsible for supporting all MS Windows based products. Support includes diagnosing, troubleshooting, repairing and computer systems and/or complex software installations.Equipment such as computer screen, keyboard, phone, webcam will be provided by the companyuHours:/u Monday-Friday, must be available between 8:00am to 8:00pm. 40 hoursuPay Rate:/u $17.00/HRuStart Date:/u September 28supth/sup or October 5supth/supuPosition/u: Full time, emLong-Term/emuDuties and Responsibilities:/uulliDeliver professional and top-quality customer service to all customers/liliProvides technical support to internal and external clients, including but not limited to field engineers, technicians, clients, sales, trainers and install specialists/liliTroubleshoot and resolve issues related to software and hardware/liliCommunicate issues clearly and effectively to clients/liliDocument all customer interactions consistently, thoroughly, and free of grammatical errors/liliContribute to internal knowledge base/liliPerform all other duties as assigned/li/uluEducation and Qualifications:/uulliHigh School Degree or equivalent required/liliCollege or technical degree in Computer Science or equivalent preferred/lili1-2 years customer service experience in a call center environment/lili1-2 years or help desk or technical support experience preferred/li/uluRequired Skills and Abilities:/uulliKnowledge of Windows Operating systems/liliAbility to install and troubleshoot software/liliAbility to install and troubleshoot TCP/IP/liliExcellent written and oral communication skills/liliNetworking experience preferred/li/ulApply today to secure your placement