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Presidio Developer, Contact Center, AWS, Twilio in Wixom, Michigan

DescriptionCOME BUILD YOUR FUTURE WITH PRESIDIO!We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen.WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.THE ROLE: Engineer, Contact CenterPresidio is seeking a Engineer (Developer) to join our Contact Center team. In this role you will have responsibility for the Design, Implement and Support advanced contact center solutions across multiple vendors including Cisco (U/PCCE), Cisco Webex Contact Center, Amazon Connect, and Twilio. (REMOTE position, can live in any US location)Key Responsibilities: Lead project delivery team through project life cycle, including design, implementation and support, across technology platforms.Lead, Develop and Share industry best practices.Utilize knowledge and understanding of Cisco's Contact Center Enterprise platform, advance Speech Recognition tools such as Nuance ASR and Google Dialog Flow, to gather requirements to build and support new deployments and/or upgrades in mid and large scale environments.Collaborate with members of our National Contact Center team, contributing to the team's success overall.Work along side vendors to successfully deploy their solutions as a subset of our projects.Become a trusted advisor and partner to our customersEducation and Experience: 2+ years of development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API's.3+ years of experience with Contact Center technology solutions (Cisco & AWS Connect preferred)Knowledge of Cisco Unified Communications Platforms preferred.SQL Knowledge and understanding of U/PCCE databases preferredExperience in Building and Deploying Solutions using Amazon Connect, utilizing multiple AWS offerings such as Lambda, LEX, IAM, CloudWatch, etc, strongly preferredUnderstand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations.Proficiency in server virtualization and cloud solutions.Advanced Troubleshooting knowledge of Cisco ICM, CVP and ECE components strongly preferredAbility to Design, Build and Support CVP VXML applications, strongly preferredStrong written and verbal communication, listening, and strong presentation skillsAbility to demonstrate analytical and consultative skills.Ability to apply solutions, technology and products to a business opportunity.Ability to work well with others and have a desire to learn new technologies.Adhere to best practices as set forth by industry and Presidio standards*****ABOUT PRESIDIOPresidio is committed toDiversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.Presidio is a leading global IT solutions provider assisting clients in harnessing technology innovation

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