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MacAllister Specialist – SITECH Technical Support in Waterford Twp., Michigan

This position will be responsible for the training, technical support, and troubleshooting of Trimble technology on earthmoving, paving machines, site positioning systems, field software, and office software. The individual will communicate with internal and external customers and needs to stay current on technology products to ensure industry leading support.

Primary Responsibilities:

  • Implement customer training programs on use of Machine Control, Site Positioning, and construction technology software

  • Conduct after-sale support and troubleshooting vis phone, email, and on-site

  • Provide technical guidance for construction machine control, site positioning, mobile GPS, paving and related applications

  • Manage the deployment of new technology and training to new and existing customers

  • Perform GPS Site Calibrations and ensure documentation is accurate and provided to the appropriate parties

  • Assist with inventory control and order processing to ensure appropriate levels of equipment can meet customer needs

Occasional Responsibilities:

  • Assist with field service personnel with equipment installations as needed

  • Provide training on Trimble Business Center – Heavy Civil Edition and additional equipment training when required

  • Develops and grows existing customer relationships by promoting the complete Trimble technology portfolio

Supervisory Responsibilities:

  • No formal responsibility for supervising others

Position Requirements

Required:

  • High School Diploma or GED with technical training

  • 1 year or more of experience working with Trimble positioning, machine control and guidance or survey applications and knowledge of construction machinery and its applications

  • A valid driver’s license

Preferred:

  • Associate’s Degree in Survey Engineering, Civil Engineering or equivalent combination of education and experience

  • 3 years or more of experience working with Trimble positioning, machine control and guidance or survey applications and knowledge of construction machinery and its applications

  • 1 year or more of experience performing training sessions

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Strong multitasking abilities, detail-oriented and self-motivated

  • Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, and people at all levels inside and outside the organization

  • Effective computer skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn proprietary systems

  • Skills in complex problem solving, critical thinking, and creative thinking.

  • Excellent communication skills, including verbal, written and listening skills.

  • Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment

  • Detail-oriented and a team player with the ability to manage change, conflicts and projects

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

Job ID: 2021-4036

Shift: 1st

External Company Name: MacAllister Machinery Co., Inc.

External Company URL: http://www.macallister.com/

Street: 2210 Scott Lake Rd.

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