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Blue Chip Talent Technical Support Specialist in Van Buren, Michigan

ulliProvide break fix and troubleshooting service for the site/liliProvide in-site IT Operations support for all IT Infrastructure and Operating systems including PCs, locally administered servers, workstations, network routers, network nodes, printers, scanners, site floor devices in the sites./liliExecute incident, problem and change management processes using the designated tracking tool./liliLocal responsibility for Asset management and consumption tracking, keeping asset database in line with actual./liliManage local applications including break fix, housekeeping and system administration as appropriate./liliWork with internal resources and outsourcing partners to deliver day-to-day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved locally within the sites./li/ulRequired Skills:ulli3+ years in a desktop support role/liliFix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur./liliParticipate in on call duty as required in the local site./liliSupport local project implementations when they occur./liliEnsure conformance and adherence to working procedures and audit standards/li/ul