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Flagstar Bank Underwriting Support Specialist - Remote in Troy, Michigan

Job SummaryThe Underwriting Support Specialist is part of our Underwriting Support Call Center Team and will be responsible for supporting the underwriting needs of our wholesale, correspondent and retail business partners, as well as our account executives. In this role, the support specialist would be assisting the business partners through inbound phone calls. The position requires the specialist to provide detailed underwriting support and resolution to basic underwriting scenarios. The ideal candidate will have a mortgage processing background and or mortgage lending experience. The position assists Flagstar in providing best in class service to all of our business partners. It improves the overall customer experience with the bank and assists us in maintaining regulatory compliance.Provide underwriting support to internal and external customers via phone Maintain excellent loan quality throughout review of loans and through the use of checklists, templates and other quality toolsDetailed knowledge of conventional and government underwriting guidelines and products through proficient use and review of manuals, procedures, memos and training materialsInteract with external departments in order to resolve complex mortgage issues.Job Responsibilities:* Minimum of 5 years experience in customer service as well as the mortgage industry.* Strong analytical and technical skills including Excel* Direct experience with Desktop Underwriting, Loan Prospector, FHA Connection and WebLGY* Excellent written and verbal communication skills* Demonstrated success in working in a fast paced mortgage environment* Solid Conventional and Government Underwriting experience