Flagstar Bank Servicing Business Analyst in Troy, Michigan

divPosition Title: Sr. Servicing Business Analyst/divdiv /divdivLocation: Headquarters-Troy, MI/divdiv /divdivJob Summary/divdivThe Business Analyst in the Mortgage Servicing Operations department is responsible for providing strategic support to the Performing Servicing division by managing Investor compliance, external exams/audits, procedure updates, publication of Servicing documentation and intranet website management, as well as overall support to Senior management. The role is designed to evaluate, identify, and implement areas and processes of improvement in a fast moving environment. Analyst will follow process and project methodology to assess current state of risk and controls and then develop and recommend updates to business owners to align to best in class services with staying in line with regulatory and investor compliance. The Analyst will design efficient processes and implement using automation by driving the defining, analyzing documenting of requirements and developing test plans and seeing those requirements are executed as planned, on time. Must have working knowledge of M SP and servicing requirements./divdiv /divdivJob Responsibilities:/divdiv30 % of time: Audits/Exams/Reviews - Oversee audits, exams, and reviews which impact Performing Servicing, including all Regulatory exams. Responsibilities include coordination and communication with all applicable business units, loan level review of processes, controls, reporting, and exception management to craft the business unit response and/or rebuttal, as well as 100% quality control. Manage audit, exam, and review process from start to finish. Responsibilities includes working directly with examiners and Senior Management as well as investors, regulators, auditors, and outside consultants and attorneys./divdiv /divdiv20 % of time: Guidelines and Regulations - Analyze assigned changes to guidelines and regulations. Proactive development of operational processes that adhere to servicing requirements. Partner with Compliance and Legal for regulatory and investor guideline changes. Engage with the entire Performing Servicing division, as well as additional departments (such as Customer Engagement Center) to analyze, implement and update processes by utilizing sound process compliance and risk mitigation techniques. Complete Investor attestations for the Servicing divisions through process analysis, risk mitigation, and best practices business planning model. Write summaries which include internal decisions on interpretation and publish on the intranet. Must be able to independently research and determine applicability to Flagstar./divdiv /divdiv10 % of time: Regulatory, Legal Matters, Risk Assessments - Analyze and support the execution of Servicing action plans (including investors and regulators) and documentation including response submissions. Complete gap analysis and quality review prior to submission. Oversee business unit activities for regulatory and legal matters. Must track and clear all findings in a timely manner with communication to Senior Management./divdiv /divdiv25 % of time: Project Lifecycle. Identify and define the operational opportunities, collect and analyze data and requirements, evaluate processes and procedures, develop recommendations to resolve the issue as part of an action plan, support testing and implementation, including policy and procedures updates and drive project through production rollout, including official publication. Independently craft solutions with measurable res