Oracle Service Delivery Manager | Oracle Utilities Analytics in Troy, Michigan
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
/Location preference Northern Virginia / DC or East coast/
The Service Delivery Project Manager will join the utility industry’s largest SaaS Analytics practice and will be critical to the future direction and growth of our analytics business. This individual will be responsible for managing all aspects of several key Oracle Utilities Analytics Insight (OUAI) / DataRaker engagementsand will own the client relationship end-to-end – including deployment and ongoing delivery, build and maintain strong client relationships, and serve as a trusted partner to the clientsThe Service Delivery Manager will oversee the day-to-day interactions with clients, track all aspects of client engagements, including business and technical activities (e.g., interface design specifications, analytic test specifications, system configuration and basic technical support), help drive tangible value. The ideal candidate has a solid technical background in the areas described below, along with a good understanding of the utility industry in general.
The following tasks are examples of the responsibilities of the Service Delivery Project Manager:
Manage and report on the day-to-day progress of all assigned clients. Individuals will typically work with 2-4 clients at any given time.
Participate in all client meetings, including on-site and off-site sessions. Travel is required, with about 25% travel depending on the stage of the engagement.
Track the progress of each engagement against goals., focus on client retention
Actively seek opportunities to provide additional services to existing clients
Meet with business and IT representatives of the clients to gather requirements on data sources, IT systems, and other technical considerations.
Develop specifications for the various analytical functions that will meet the client’s business needs.
Direct the work of analysts to develop and configure analytical solutions to generate the results required by clients.
Consult with clients and other Oracle | DataRaker team members to address and resolve technical issues as they arise.
Perform or direct various ad-hoc analytical queries required to fulfill customer engagements.
Communicate regularly with customer representatives and other Oracle Utilities Analytics management personnel.
Develop specifications for the development or modification of data interfaces into the OUAI | DataRaker system.
/Required experience: /
5 years total work experience with a minimum of 4 years as a project manager, sales engineer or quantitative analyst/consultant.
Degree in a technical or quantitative field, preferably engineering, science, mathematics, statistics, economics, or computer science.
Excellent communication skills – both written and oral – along with solid experience with external facing customers.
Experiencein data analysis
Experience in translating business requirements into data requirements.
Ability to work independently and with minimal supervision.
Travel required 25% of time.
Experience in the electric, gas or water utility industry is a plus - specific experience within meter-to-cash, energy efficiency, and/or network planning and operations is ideal.
SaaS software delivery experience.
Project management experience working with tools like JIRA, confluence , MS Project
Knowledge and experience in network and databases.
Title: *Service Delivery Manager | Oracle Utilities Analytics *
Location: United States
Requisition ID: 20001674
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