Oracle Senior Expert Services Manager- OMC in Troy, Michigan
Senior member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.
Senior member of the Expert Services team who provides expert services both as an individual and a team member. Leads project teams and works with management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch complex interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Takes a lead role in guiding junior team members and projects. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design & delivers internal/external training. Demonstrate leadership and mentor other members. Manage team of developers by assigning resources, reviewing quality reports, & ensure development/training for team.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
The CRM Tech/BSA will be responsible for overseeing the end to end execution and delivery for clients marketing communications specifically building campaign files via SAS. They will manage the CRM production workflow for assigned marketing tactics working with cross functional teams and identify areas of opportunity across workflow efficiencies.
oSetting up segments and filters for all marketing campaigns in CRM tool (SAS). Inclusive of email, mobile messaging, site personalization, direct mail and targeted offers.
oQA business rules with team members to ensure accuracy.
oPartner with other client team members to optimize targeting and execution approach to campaigns.
oAssist in providing campaign response metrics and post-performance insights to marketing strategy partners.
oCommunicate with 3rd party vendors to manage status on daily campaign operations
oAssist in troubleshooting and communicating CRM tool issues with CRM and Marketing Systems teams.
Program and Project Management:
oYou will be the day-to-day contact for our client contact responsible for ensuring work is completed including projects, campaigns, and creative
oLead projects and ensure that all internal parties are updated appropriately and in a timely fashion
oBe held accountable to managing deadlines, approvals, and business requirements are met
oConduct status calls, send follow-up notes, and provide status reports on a daily and/or weekly basis
oQA of all campaigns prior to client review ensuring that they were built to spec
oEnsuring all client communication is succinct, accurate, and on time
oMaintaining an excellent relationship with peers and peer groups internally
oGather business requirements, identify needs and scope programs to ensure quality programs exceed client's expectations and industry standards.
Voice of the client:
oKnow and understand your client s business intimately and be an effective spokesperson for the client representing their point of view and concerns
oUnderstand your client s business and work to identify sales opportunities within existing accounts
oMaintain an in-depth knowledge of platforms so you can support clients, know the right questions to ask, and answer questions
oAnalyze key email performance indicators and identify opportunities for optimizing results.
oWeekly and daily reporting
Preferred Skills and Traits:
You have a background in and solid understanding of email marketing, digital marketing, and Saas based technology
You have ESP or related agency / client management experience
You are a team player with a positive attitude and effective communication skills
You know how to manage project and client budgets, and have successfully obtained new contracts
You have excellent oral, written, and presentation skills
You are highly organized and able to manage multiple tasks
You earned a BA/BS with a concentration in marketing or business
You have the ability to negotiate and solve problems
You are proactive and take initiative with internal stakeholders and clients
Oracle Talent Advisor
Title: Senior Expert Services Manager- OMC
Location: NY,New York-New York
Requisition ID: 20000ARK
Other Locations: United States
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