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Oracle Principal Exchange Administrator - (JoinOCI-Other) in Troy, Michigan

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.

BS degree in Computer Science, Information Systems, or equivalent work experience. Identifies and implements complex solutions in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. Related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems. Advanced knowledge of network architecture and protocols. Strong experience with enterprise administrative scripting using a major scripting language. 8 years or more of related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Oracle Cloud Infrastructure - IT Collaborative Services

Principal Exchange Administrator

*US Remote only *This is a remote position which may be performed anywhere in the United States except for within the state of Colorado.

US Citizen or Permanent Resident required

As part of the Oracle Cloud Infrastructure (OCI) organization that is responsible for building Oracle’s vision for the future of the Cloud for Enterprises, the Oracle IT Collaboration Services Organization delivers Enterprise-wide service management and support to over 130,000 Oracle employees globally, focusing on collaborative tools.

We are looking for aPrincipal Exchange Administratorto be a key a member of the Oracle IT Collaborative Applications team, where this challenging and highly rewarding role will allow the successful candidate to use their skills with Microsoft technologies to develop and extend Oracle’s Microsoft Exchange Online service to meet business demands.

You will be part of a team of talented, motivated and diverse people, who are given the autonomy and support to do their best work. It is a dynamic and flexible workplace where you will belong and beencouraged to share your ideas and opinions.


As Oracle moves services to Cloud platforms, Oracle IT is looking for a self-driven professional that possesses a strong combination of IT engineering and IT operations skills.

Duties will be varied and complex requiring independent judgment and proactive action with the role including, but not limited to, the following:

  • Act as an SME/Lead for Oracle’s Microsoft Exchange Online implementation as part of the global Collaborative Applications team

  • Provide hands-on engineering and system administration support for Collaborative Applications email services, including the Microsoft Exchange Online environment, during AMER hours

  • Own service improvement initiatives in response to internal business demand, Microsoft’s service roadmap or through the deployment of new features to provide improved functionality

  • Communicate with Oracle IT management on service performance and project delivery

  • Provide an interface for internal business units to develop solutions to business problems relating to Microsoft Exchange

  • Contribute to the Collaborative Applications Email service roadmap, encompassing Exchange Online and email security related services

  • Troubleshoot problems to define and implement scalable and supportable solutions

  • Mentor and lead other team members to develop Exchange Online, Active Directory and PowerShell skills within the team

  • Define and document Standard Operating Procedures

What you’ll work with

The role requires a sound knowledge of Microsoft Exchange Online services, Microsoft Active Directory Hybrid implementations, PowerShell scripting and email security technologies within Exchange and delivered via Email gateways and SaaS services provided by Proofpoint.

The team also manages email routing services in Oracle cloud, hence knowledge of Oracle Cloud Infrastructure (OCI) technologies would be advantageous.

Required Skills and Experience

  • 8 years’ experience of working with Microsoft Exchange Online/o365

  • Proven experience of PowerShell administration and scripting, particularly for automation

  • Experience of a Hybrid Exchange/Azure Active Directory deployments

  • Experience of leading projects within a complex IT environment

  • Knowledge and experience of API integrations with Exchange Online/o365

  • Recent experience working in Tier 3 support/engineering role or Senior Tier 2 support role

  • Demonstrated ability to work with business contacts to develop solutions and / or on board approved service integrations

  • Strong knowledge of IT Security controls

  • Knowledge of Email routing, delivery and message protection services

  • Understanding of the concepts, architectures and operation of Customer Key, Customer Lockbox and Advanced eDiscovery

  • Knowledge of Proofpoint message protection and associated services (TAP, EFD, TRAP/CLEAR)

  • Strong troubleshooting and problem resolution skills

  • Excellent verbal and written English Language communication skills who can communicate well with middle to senior management

  • A self-motivated individual who can demonstrate strong prioritization skills to retain focus on key objectives

Job: *Information Technology

Organization: *Oracle

Title: Principal Exchange Administrator - (JoinOCI-Other)

Location: United States

Requisition ID: 210005CM