Oracle Principal Education Consultant - NetSuite Services (SuiteJobs-PSNA) in Troy, Michigan
Customizes and delivers education services to external customers.
The Principal Consultant/Instructor is responsible for the success of their assigned Oracle learning management/training event and committed to superior customer service. They are expected to develop plans for continuous personal and professional growth. The Principal Consultant/Instructor is expected to master new services, technology and internal processes shortly after their implementation. Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Ability to teach new technical material and/or implement new Oracle Applications modules with minimal preparation time. Review methods, processes, training materials and/or project implementation plans. Identify weak areas and suggest methods for improvement. Meet utilization targets. Travel as needed.
Job duties are varied and complex, needing independent judgment. May have project lead role. BS or equivalent technical experience preferred. Has obtained one or more industry recognized certifications (OCP, CPA, CPIM). Has 3 plus years technical or professional experience using Oracle products, methods or related software. Has 3 plus years consulting experience or experience teaching adult learners.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
With more than 420,000 customers, and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. For more information about Oracle (NYSE:ORCL), visitoracle.com.
Oracle's acquisition of NetSuite in November 2016 brought together the reach of NetSuite's cloud ERP solutions for small to midsize businesses with the breadth and depth of Oracle's enterprise-grade cloud solutions for the back and front office.In 1998, NetSuite pioneered the Cloud Computing revolution, establishing the world’s first company dedicated to delivering business applications over the Internet. Today, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 40,000 companies, organizations, and subsidiaries in more than 100 countries.
Why Oracle NetSuite
Are you motivated to launch your career in a high energy, competitive environment with a leading technology company? Let’s have a conversation about how you can make an immediate impact. To start, you will be surrounded by smart, innovative, caring people who are invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all types of businesses achieve their visions, check us out.
NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest level of success.
The Principal Education Consultant plays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve ROI. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite best practices. This Principal Education Consultant role will focus primarily on direct customers but may also deliver training to Partners.
The Principal Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end user training.
The Principal Education Consultant works in partnership with the professional services implementers to assess customer training needs, develop custom agendas and materials (written and elearning tutorials), and deliver quality training to ensure optimal user adoption. Principal Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training and Post Go Live Support Training.
Each Education Consultant will belong to an industry team that specializes in one or more of these verticals: Software, Services, Retail, General Business, Non-Profit, Manufacturing, Wholesale Distribution. All Education Consultants will learn the basics of working with multiple industries and develop deeper expertise in specific verticals.
As a Principal Education Consultant, you will have the opportunity to make immediate contributions to the organization as you:
o Understand the NetSuite application in all functional areas as they relate to customer learning requirements
o Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge
o Partner with Customer Success Project Managers and Functional Consultants to develop and deliver user adoption and training plans for customer implementations
o Recommend business best practices from a user adoption, training and business management perspective
o Incorporate learning industry best practices and techniques in daily engagements
o Apply expert knowledge of the NetSuite application to solve the customer business challenge. Actively engages in becoming a vertical expert
o Create a change management and user adoption strategy
o Deliver customer specific end user training including Pre-UAT, Train the Trainer, End User Training and Go Live Support based on their implementation project scope onsite and virtually
o Deliver webinars and webinar series general customer base
o Develop customer specific end user training and reference materials (print and/or eLearning), leveraging NetSuite Universal Content Library assets
o Assume full ownership for success of multiple concurrent customer training projects and deliver on time and on budget with flexibility to manage a changing schedule of differing complexities with ease, grace and some management oversight. Takes self-directed actions to resolve challenges that arise, consulting with manager for advice as needed
o Mentor others on delivery strategies and internal processes related to job ownership and execution of training. Provide constructive feedback to the Mentees and provide insight on progress to Manager
o Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training services
o Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management
o Act as a subject matter expert to mentor colleagues globally and to contribute to curriculum development
o 4 - 8 years of relevant work experience
o Bachelor’s degree in Business Administration/Management, Finance/Economics, Psychology, Human Resource Management, Education or Liberal Arts
o Intelligent, motivated and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
o Strong presentation, training and group facilitation skills, familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
o Ability to drive value with customers
o Excellent time management skills with the ability to juggle multiple demands and reprioritize as customer timelines shift
o Highly adaptable and open to change so that one may best serve customer’s needs
o Excellent written and verbal English skills that can be applied to documentation development, curriculum review, delivery and communication
o Initiative, creativity and a passion to deliver results that make a difference
o Thrive on working in a fast-paced environment
o Effective when working independently and in team environments
o Receptive to feedback
o Ability to travel on a modest to moderate basis, as appropriate.
/At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. /https://www.oracle.com/corporate/careers/culture/diversity.html
Title: Principal Education Consultant - NetSuite Services (SuiteJobs-PSNA)
Location: United States
Requisition ID: 20000ZAC
Other Locations: Canada
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