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Clear Rate Communications, Inc. Network Technician II in Troy, Michigan

If yoursquo;re a network operations professional who wants to apply your talents at a growing company that provides excellent benefits and incentives, with opportunities to grow and learn alongside accomplished leaders, wersquo;d love to hear from you!The CompanyClear Rate Communications is an innovative, high-growth telecommunications company that provides nationwide voice, data, and internet solutions to residential and business customers. Our success is a direct reflection of the strength of our incredible team. We hire motivated, dedicated team members who celebrate diverse ideas and demonstrate the desire to learn and grow. And because our team is our most valuable asset, wersquo;re committed to empowering our employees, developing leaders, and making our company an extraordinary place to work. We motivate the success of our employees through competitive base salary, incentives, and industry-leading health and retirement benefits. Join our team and share your passion at a forward-thinking and nurturing organization!The PositionWe are looking for a dedicated Network Technician who will be responsible for analyzing, testing, isolating, and repairing high-level network and customer issues as well as provisioning new services. This may include any or all issues related to facilities, routing and translations, voice and/or data, TDM and/or VoIP products and services, and the associated CPE equipment.What Yoursquo;ll DoulliMonitor core network elements, network performance, and facilities for service issues/liliConfigure, set-up and test CPE, including but not limited to Cisco and Adtran routers, EoC/EoT Ethernet switches, Cisco-managed switches, and SIP endpoints/liliPerform thorough troubleshooting and triage of network-related issues using step-by-step processes/liliPerform remote troubleshooting while maintaining a positive and professional manner at all times in high-stress situations/liliTake repair calls and provide status to customers on a regular basis/liliMaintain workload through a queue detailing each ticket with notes of steps taken, test results, and fix action. Repair tickets and orders are measured on a weekly basis./liliAct as first level of escalation for repairs and orders for NOC Tech I/liliComplete scheduled preventative maintenance checks on core network elements and environmental systems/liliProvide 24x7 on-call support as needed, including the ability to work a flexible, off-hours schedule for planned/unplanned issues/liliMake recommendations for process and procedure improvement/liliCreate and maintain methods of procedure/li/ulWhat Yoursquo;ll BringulliBachelorrsquo;s degree in CIS, MIS, related field or applicable work experience/liliCCNA, CCNP, or other Cisco certification preferred/lili2+ years of voice and data troubleshooting, and Cisco RS experience, VoIP experience preferred/liliWiring knowledge of copper and fiber facilities including T1 and POTS, RJ-11/45 jacks, punch-down blocks, and other wiring and fiber optic components/liliIntermediate understanding of telephony, IP, LAN/WAN technology concepts/liliKnowledge of PPP, Frame Relay, ISDN, MPLS, and SIP/liliIntermediate understanding of TCP/IP and the OSI model and Unix/Linus/liliCritical thinking and decision making ndash; using logic and reason to identify appropriate alternative solutions to problems/liliSystems analysis ndash; determining how a system should work and how changes in conditions affect outcomes/liliComplex problem-solving amp