Robert Half Technology Help Desk Analyst I in Troy, Michigan

If you're looking for your next employment opportunity, contact Robert Half Technology to find out more about becoming a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Professional Services industry. A creative with talent for solving both routine and unique problems will find a great opportunity in this position! We need someone who can support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Saint Clair Shores, Michigan area and is a long term temporary-to-fulltime opportunity. Your responsibilities in this role - Provide IT support for operating systems, productivity software, and a variety of other applications used internally - Manage correspondences on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues - Pinpoint recurring technical issues and present solutions to address the root of the problems

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 02210-0010446857

Functional Role: Help Desk/Tech Support I

Country: USA

State: MI

City: Troy

Postal Code: 48080-1830

Compensation: $14.25 to $18.00 per hour

Requirements: - SANs (Storage Area Networks) experience - VOIP (voice over IP) experience - Knowledge of Firewall - Comprehension of basic networking concepts - Critical thinking, problem solving, ability to work independently - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications - Working knowledge of user administration and bug fixing in a client server environment - Experience with IT support ticketing systems