Oracle Functional Consultant - CX in Troy, Michigan
Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.
Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.
2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Functional Consultant, CX
Oracle’s mission is to help people see data in new ways, discover insights, and unlock endless possibilities.
At Oracle North America Applications Consulting, we’re building the bridge between Oracle’s innovative technology and the people who use it to achieve incredible things.
Our team focuses on North American based clients using our back office cloud applications. Our resources are primarily located in North America and India. We’re growing fast, and we need consultants ready to bring their unique skills, energy, and creativity to help us continuously innovate how we deliver world-class client experiences on cloud applications projects.
Functional Consultants who join Oracle Consulting need to bring business domain and industry expertise to develop leading practice, enterprise applications. Our back office functional consultants possessthe capabilities of functional, process, and system usage knowledge combined with the necessary consulting skills to be able to consult and coach our clients through transformation.
We are looking to hire innovative functional consultants who can consistently and creatively identify solutions to address the needs of our clients for cloud applications. Key characteristics of Oracle Functional Consultants are finding the joy in connecting the dots between people, processes, and technology, taking pride in accomplishing your mission for the client with time to spare, and thriving in a collaborative environment with a diverse team of consultants working together on a shared mission.
A skilled utility industry practitioner who knows how to reinvent Energy Retail & Customer Services in the new digital world and provide our utility clients with industry solutions and services.
CX Sales and Service Functional Consultants work in the Oracle Engagement Cloud in B2B Service Cloud, B2C Service Cloud, or Sales Configuration.
Specifically, you will be responsible for deliverables at every phase of the software implementation lifecycle such as:
Preparing for, facilitating, and gaining agreement on global design.
Documenting the client’s as-is process flows and communicating best practices for the to-be optimal state.
Adapting the solution for localizations or business processes specific to a client’s business unit.
Documenting and gaining agreement on the client configuration.
Developing a test strategy to validate the solution and confirming successful deployment.
Identifying risks or issues associated with assigned tasks; taking initiative to proactively alert project leadership of any risks or issues.
The life of a Functional Consultant
Our entire practice takes a “client first” approach to everything we do. You will design solutions for what the client needs—scaled to their business—nothing more, nothing less.
You will work as a trusted advisor for the client, delivering with quality, and predictability. You will strive to exceed the client’s expectations and maintain a culture of accountability by continuously soliciting client feedback—and acting on it.
You will lead, coach, and mentor junior employees on the Oracle team to confirm all team members are proactively completing tasks at hand. You will participate in shaping our team, recruiting, people development, and programs to engage and develop our people.
You will help imagine the art of the possible, dreaming up what we/aren’t/thinking about—new assets, better delivery approaches—and help our clients do the same.
At Oracle Consulting, we believe:
The attributes of modern cloud businesses demand new ways of thinking: more human-centered and experienced-based approaches.
Cloud technology should free people from bureaucracy and hierarchy and empower them to analyze and solve problems independently.
Aligning people, processes, and technology to the overall business strategy—with empathy and creativity—transforms industries.
Celebrating each employee’s contributions—not just their skills on paper, but who they really are—cultivates an environment where our people are engaged, believe in our vision, and are fiercely committed to creating game-changing results for our clients.
Operating with candor builds trust. We develop long-lasting client relationships and engage as a trusted adviser on whom our clients can depend.
People are the heart of every business. Developing and coaching the people to excel in their role, achieving great things for an individual’s career, the business, and our clients is paramount to our success.
Collaborating with your colleagues to create thought leadership improves the way we deliver in the market.
An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach. You’re interested in technology, but you recognize it’s not the only factor that determines success in the cloud. You have a passion for client success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. You know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve. You’d much rather listen, ask questions, and engage in candid conversations to design innovative solutions. Entrepreneurial-minded, you have sound judgement and can navigate complexity. You are a highly collaborative team-player who can navigate different personalities, work well with others, and share lessons learned and knowledge gained from project experience. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.You are a skilled utility industry practitioner who knows how to reinvent Energy Retail & Customer Services in the new digital world and provide our utility clients with industry solutions and services.
Title: Functional Consultant - CX
Location: United States
Requisition ID: 200015KZ
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