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Ricardo Defense Systems Field Service Representative 7568 in Troy, Michigan

Summary: Ricardo Defense is seeking an experienced Field Service Representative (FSR) to support light tactical wheeled vehicle modifications and upgrade programs for the United States Army. The successful candidate will serve as a technical subject matter expert (SME), within our field service and support team. The Field Service Representative will support and manage component hardware installations, maintenance procedures, troubleshooting, software downloads and post install functional validation for newly upgraded vehicle modifications.Acirc; Acirc;This position will require consistent travel to multiple U.S. Army sites throughout CONUS locations.Ricardo Defense is a full-service engineering and technology company that develops customized solutions for government and commercial organizations. Acirc;Ricardo Defense combines experience, skill, and innovation to bring leading-edge technologies and engineering to customers who require mission-critical systems. Our core capabilities include designing complex embedded systems and technology-enabled business management solutions.Essential Duties and Responsibilities:ulliManage and perform light tactical vehicle Mod installation upgrade actionsAcirc;/liliProvide on-site on technical expertise as the customer facing representative for Ricardo Defense, while rapidly addressing and bringing to complete resolution all installation and component challenges that arise within the field/liliInterpret and work from technical manuals, work instructions, work orders, notes and troubleshooter findings/liliProvide technical guidance on operational or maintenance aspects of equipment, and recommendation to the customer for most cost-effective repair or resolution, minimizing downtime/liliServe as liaison between customer field operations and manufacturing, engineering, and quality for component issues and or other product concerns/liliPerform all aspects of product field support, servicing, repair, training, installation and installation validation/sign off for newly modified vehicles/liliTravel will be required approximately 70% of the time or more/li/ulQualifications:ulliExperience in inspection, repair, and maintenance on tactical wheeled vehicles/liliExperience with performing modifications and maintenance tasks on wheeled combat vehicles in conjunction with 91 Bravo MOS is a plus/liliProficient using common and special tools, diagnostic equipment, and schematics/liliAbility to use power tools, lifting devices, carrying or support equipment, including slings and chains/liliCapable of working in all climates, and environments, heat, humidity, confined spaces/liliAbility to effectively communicate and interact with internal external customers/liliCertification from the National Institute for Automotive Service Excellence (ASE) or equivalent organization is highly desirableulliAA or AS degree/li/ul/lili10 years of experience with Army maintenance in lieu of degree/liliProficient in MS Office programs, and prepare written technical reports/liliMust have valid driveracirc;euro;trade;s license and good driving record/liliAble to obtain a U.S. government secret clearance/li/ulRicardo Defense offers an impressive compensation and benefits package including:ulliMedical, Dental Vision Benefits/liliCompany Paid Life and ADD/liliCompany Paid Short Term and Long-Term Disability/liliFlexib

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