Beaumont Health System End User Support Analyst in Troy, Michigan
End User Support Analyst Req #: 30106620 Category: Business Ops Facility: Information Technology Center Department: IT Infrastruct/Svc Delivry Adm Schedule: Full time Shift: Days Hours per week: End User Support Analyst Job Details:END USER SUPPORT ANALYST - Troubleshoot DevicesGENERAL SUMMARY:This role is responsible for transactions for the Royal Oak, Troy and Grosse Pointe hospitals. Travel to all three hospitals to deliver pagers; and restock loaner pagers is required. In addition to pager transactions, this individual will also be assisting with the database clean-up, pager inventory audit, assisting users with information and troubleshooting of devices.ESSENTIAL DUTIES:* Pager transactions: issues new pagers; issues replacements* Spok Mobile application assistance: activates new users; troubleshoots issues; responds to questions from users* Database: updates and edits new listings; cleans up database; audits pager inventory* Pagers: maintains sufficient spare inventory, maintains and issues hospital loaner pagers* Participates in On-Call rotation (Every third week / weekend) *Availability:•Able to work Monday through Friday, between hours of 7:00am and 5:00pm.•Weekends: Overtime as needed for downtimes, implementations, special projects *STANDARD QUALIFICATIONS:Education / Training:High School diploma.Other Qualifications: Must be self-motivated, detail-oriented and able to manage one's own work independently in a fast-paced environment with changing priorities.Troubleshooting skills will be required in this position. Strong verbal and written communication skills are a must* Proficient with Excel* Knowledge of basic cell phone functions and settings* Previous experience helpful, but not required:oHelp DeskoDatabaseoPaging / PagersoMicrosoft Access / Crystal Reports* Attention to detail* Excellent attendance record* Ability to communicate in a professional manner with all levels of staff and physicians* Ability to prioritize and multi-task* Ability to troubleshoot over the telephoneBeaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, , gender identity, orientation, age, status as a protected veteran, or status as a qualified individual with a disability.