Flagstar Bank FSB DSO Systems Analyst in Troy, Michigan
Job SummaryThe Default Servicing Operations (DSO) Systems Analyst will ensure the servicing systems, including MSP, LoanSphere, etc., are maintained to ensure compliance and support fulfilment of new requests. This includes the day-to-day review and completion of:* on-going loan-level updates in bulk for daily maintenance and regular data cleanup,* on-going programming of LoanSphere rails and updates as requested by the business units,* programming of letters in MSP On-Line LetterWriter (OLLW) and connectivity to print vendor(s),* connectivity to IT Security on all access requests for DSO and vendors,* connectivity to DSO Project Managers on projects, BKFS enhancement items, and on-going script testing, and* connectivity to Servicing Administration Servicing Support (SASS) on system updates requiring their completion or Change Control approval.This primary goal of this role is to streamline, automate, and complete bulk tasks for other business units within DSO.Job Responsibilities:* Process MSP Scripts and Transactions (6+) to maintain data integrity within MSP for daily processes including Loss Mitigation Mail and or data validation and maintenance. Identifies errors and resolves through investigative techniques.* Management of RSA request inbox to ensure system access flows smoothly for all members of DSO team.* Completion of system related requests including requests for changes within LoanSphere, MSP, and periodic script testing.* Programs DSO letters within MSP based on data from letter librarian and print vendors to ensure accuracy. Validates for vendor execution through regular communication.* Audit system validation reporting by reviewing/auditing daily/weekly reports and communicating with internal and external teams (Fannie, Freddie, HUD) to ensure data quality in servicing and user access systems such as RSA, VALERI, etc. is accurate.* Actively collaborating with other default servicing teams to assist in the continued development of a best in class default servicing operation.* Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.Your Qualities:* Required: Bachelor's Degree in Business, Computer Science, Economics* Required: 5+ years of specialized experience with servicing systems, including MSP/BKFS LoanSphere all within Mortgage Servicing* Required: Significant experience in leveraging and manipulating servicing systems (BKFS LoanSphere, MSP, and other Black Knight systems)* Proficient in risk, compliance and regulatory investor requirements* Proven ability to perform critical operational analysis.* Strong problem solving strategic thinking skills with the ability to identify problems and recommend solutions* Exceptional written and oral communication including facilitation summarization skills to drive action and results* Must be highly organized and have a strong attention to detail including the ability to create and maintain documentation* Ability to work with, lead and consult with all levels in the organization up to and including executives* Have an innate ability to understand very complex processes and systems, immediately and intuitively understanding how they work and how they can be improved* Adjusts positively to quickly-changing priorities and shifting goals* Strong ability to work with a sense of urgency in a fast pace environment* Strong Excel and other database management skills.