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Tyler Technologies, Inc. Deployment Engineer Public Safety in Troy, Michigan

divspan class="bold"Description/spanThe Deployment Engineer is responsible for serving a wide range of internal and external clients crossing all Tyler-Incode Public Safety software products. Support staff, development staff, implementation staff and project managers rely upon Technical Support as an escalation path for troubleshooting issues affecting Tyler software at the systems and hardware level. Clients rely on Deployment Engineers for assistance with implementation, troubleshooting, and maintenance of peripherals hardware, systems hardware and software, and networks upon which Tyler software products run.span class="bold"Responsibilities/spanulliProvides systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation to clients and fellow employees on moderate to complex issues. Primary areas of support include:ulliRemote support of clientacirc;euro;trade;s mission critical server(s)/liliOperating system administration for Windows or Web servers/liliNetwork local printing/liliTyler program release and third-party software upgrades/li/ul/liliPerforms remote installation services for new and existing clients in accordance with the service work order./liliInstalls and configures applications which run on a variety of server operating systems such as Microsoft Windows./liliInstalls and configures databases which include Microsoft SQL Server./liliInstalls and configures web servers and deploy web products to clients./liliInstalls, configures and tests all components to the expected revisions and performance standards./liliProvides technical training to clients regarding software installation procedures as needed./liliConsults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3suprd/sup party software are ordered and delivered during the correct phase./liliResolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications./liliDocuments and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues./liliManages open calls by identifying and prioritizing issues according to published policies./liliEscalates to senior team member or department member if situation is beyond ability and additional assistance is needed./liliIdentifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis./liliCollaborates with other teams, departments and divisions with issues pertaining to Tyler software applications./liliDocuments results of service work performed for use by internal staff./liliConducts training for less experienced staff./liliMay conduct training for end-users/liliFollows documented Tyler Technologies policies and procedures./liliPosition may require either travel to client sites or off-hours coverage based on customer demand./liliPerforms other duties as assigned./li/ulspan class="bold"Qualifications/spanulliBacheloracirc;euro;trade;s degree in computer science, MIS, or comparable work experience./liliA minimum of two years of relevant experience administering and installing applications on Windows or Linux servers./liliA minimum of two years of relevant experience installing or configuring the Microsoft SQL Server database engine./liliExperience with SQL administration responsibilities and writing SQL queries./liligt

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