Kelly Services Chief Information Officer in Troy, Michigan

The Chief Information Officer is the top Information Technology (IT) position accountable for defining and delivering IT capabilities across the enterprise to ensure overall information technology systems needs that support enterprise goals are met. The CIO has overall responsibility for the development, planning and execution of a cost-effective IT strategy that will support the company’s s strategic objectives and enhance technology capabilities across the organization. Helps the company move forward with advances in technology and methods of processing and managing information. The role reports to the Executive Vice President & President who also serves as the Global Staffing General Manager. The EVP & President oversees Global IT, Global Business Services and Global Service.

The Chief Information Officer's core functions include but are not limited to:

  • Responsible for the global information strategy and the role of technology as a business enabler, developing an IT strategy and roadmap, and lead the IT team and its business partners in effective execution

  • Ensure the overall information technology systems needs are met for the entire corporation, including all hardware, software, data, mobile computing and telecommunications

  • Plans for the company’s technology needs and addresses any tech-related problems

  • Responsible for overseeing all of the following functions: business systems analysis, application and systems programming, database design and administration, network engineering and administration, computer operations, telecommunications, and user support services

  • Build strong relationships with Kelly leaders across the enterprise, and develop a detailed understanding of the issues, challenges and opportunities that exist within the various groups

  • Serves as a leader and innovator for the information technology function

  • Determine investment priorities and risks for enterprise-wide IT initiatives, and focus efforts on those that will maximize Kelly’s return on investment

  • Analyze the costs, value and risks of information technology solutions to advise management and recommend actions

  • Ensure that current and future investments and solutions are aligned with Kelly’s strategic business objectives and goals

  • Lead the selection and implementation of suitable technology to streamline internal operations and optimize their strategic benefits

  • Lead the design and customization of technology systems and platforms to improve the customer experience

  • Monitor the industry for developing trends and proactively advise the senior management team on the emerging technologies and trends that are most relevant to the company's goals and evolving needs, and to discover ways the company can gain competitive advantage

  • Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the company’s operations and business applications.

  • Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported

  • Oversee the enterprise information security program to ensure the integrity, confidentiality and availability of relevant data, including the prevention of cybersecurity attacks

  • Provide frequent updates to the CEO and the Audit Committee of the Board of Directors to ensure transparency and understanding of the function’s current strengths and opportunities, as well as projects and processes

  • Developing and providing leadership to employees of Kelly’s information technology organization; provide individuals with professional and personal growth where possible.

Required Skills/Experience:

  • The CIO must possess excellent knowledge of IT systems and infrastructure, strong initiative, collaboration skills, communication proficiency, problem-solving and analytical skills, as well as excellent management and leadership skills and strong business acumen

  • A minimum of 15 years of Information Technology experience, with at least 7 years of progressive leadership experience

  • Bachelor degree in Information/Computer Science, Engineering or related field required, Master’s degree preferred

  • Demonstrated experience driving digital transformation and business growth through innovation and the implementation of technology

  • Possesses solid knowledge in emerging technologies, and the ability to apply these in the service of the company’s key business goals

  • Background in designing/developing IT systems and planning IT implementation

  • Experience leading complex, major change initiatives; demonstrated skills in change management

  • Proficiency in establishing IT services framework and IT security policies

  • Solid understanding of data analysis, budgeting and business operations

  • Extensive project management and budget management skills and experience

  • Superior analytical and problem-solving capabilities

  • Mastery at establishing strategic service provider partnerships

  • Strong strategic and business mindset

  • Excellent organizational and leadership skills

  • Outstanding communications and interpersonal abilities.


Strategic Leader: Set and communicate strategy for your team that aligns with broader business goals. Ensure decisions consider the long term and cross-functional impacts to the business. Focus on implementation and execution to ensure achievement of expected results.

Innovative: Seek out and adopt innovative approaches to attracting, engaging and developing top talent. Conceive breakthrough engagement and talent management strategies that differentiate Kelly from its competitors. Foster innovation by encouraging ideas. Talk about them, help think the ideas through, challenge status quo, identify and move forward with actionable ideas. Create novel solutions to problems. Propose new approaches, processes, services, programs or technologies. Develop better, faster, or less expensive ways to do things. Evaluates new technology as potential solution to existing problems. Give credit where credit is due. Be a change agent.

Growth Mindset: Drive company growth. Inspire and motivate team members to be their best selves by nurturing growth and development. Encourage stretch assignments and expose team to a range of development opportunities. Enable the team to exceed business results through clear performance expectations, coaching and feedback, and fostering an environment where the entire team can succeed.

Authentic: Foster an inclusive respectful environment through own behaviors and encourage team accountability. Develop strong professional relationships and collaborate between key internal and external resources to meet the customer’s needs.

Agile: Encourage agility and flexibility to include making high quality and at times, risky decisions for the good of Kelly. Willingly deals with ambiguity and makes difficult decisions when necessary.

Solutions-Oriented: Find effective solutions by taking a holistic, abstract or theoretical perspective. Approach a problem or situation, quickly identify cause of problem and any information needed to clarify. Identify alternative solutions and anticipate the implications and consequences of each. Exhibit forward thinking by anticipating potential problems and developing contingency plans in advance. Notice trends in the industry or market and develop plans to prepare for opportunities or problems.

Execution: Focus on achievement of established goals and metrics for organization, team or self. Develop goals that are challenging but achievable and communicate them. Encourage individuals and groups to set their own goals, consistent with business goals. Maintain commitment to goals in the face of obstacles and frustrations. Create a sense of urgency around solving problems and delivering results. Find or create ways to measure performance against goals. Act as an entrepreneur by showing a willingness to take calculated risks to achieve business goals. Take independent action to change the direction of events. Encourage and empower others to show initiative, resolve problems and achieve results. Express confidence in the ability of others to achieve goals and be successful.

Managing Change: Demonstrate support for innovation and for organizational changes needed to improve Kelly’s effectiveness and goal to become a high-performing culture. Initiate, sponsor, facilitate, coach, and implement organizational change. Help others to understand what they need to do differently in order to successfully manage organizational change. Establish structures and processes to plan and manage the orderly implementation of change. Facilitate groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and processes.

KELLY Services

About Kelly Services®

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.