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Safety Net, Inc. Proactive Network Administrator in Traverse City, Michigan

ABOUT YOU:Yoursquo;re an experienced IT professional who loves helping people. Your current or past customers have praised you for the level of caring you show; you take pride in quality work, seeing the job through to their complete satisfaction. You enjoy variety, which might include working on servers, network equipment, software systems, and directly with end users. You like carrying responsibility and understand the importance of someone having his or her arms around all of a business' information technology and all their business requirements.Looking ahead, you want stability and great benefits from your job, but also opportunities to grow and earn promotions. You want to be someplace committed to helping you stay on top of whatrsquo;s new in the industry. You have high aspirations and donrsquo;t want to be siloed on an internal IT staff; you want to be exposed to many environments and develop broader skills. You want to work someplace where people carry their weight and peers hold each other accountable, but everyone also knows how to have fun and be friendly.ABOUT US:Safety Net is an award-winning IT firm in our 16th year of business and an open book company. We believe in bringing enterprise-class IT management to small and mid-size businesses. Wersquo;re consistently growing, which means professional development opportunity for our team members. Providing a highly skilled team to our clients is a core part of what we do, so we pay for training ndash; a lot of it. As a company, we strongly believe that if we take great care of colleagues, colleagues will take great care of clients. If you have a family (or, just a life!), so do we; we understand the importance of flexibility whenever itrsquo;s possible. We know that customer satisfaction and job satisfaction are absolutely linked, so we make efforts to have fun in the office, make sure all staff members are equipped with great technology, and have a comfortable work environment. We also have a ldquo;no jerksrdquo; hiring policy. To provide consistently great service to clients, we embrace process (Lean, ITIL, CRM, you name it), so if you like to go about your work all haphazardly, wersquo;re probably not the best place to apply. If you do well being challenged and being busy, you should get in touch!ABOUT THIS POSITION:The Proactive Network Administratorrsquo;s (PNA) primary responsibilities are to perform technology health assessments, carry out security improvements, and provide occasional on-site Level 2 and Level 3 supportto a group of Safety Net clients. PNAs spend the majority of their days on-site at the clients' place of business. They work closely with business leaders and CIOs to keep them appraised of system health and team activity.uCritical success factors in this position/u:ulliCustomer service acumen/liliProblem-solving ability/liliOutstanding communication skills/li/uluRequired qualifications/u:ulliMinimum one year Network Administrator-level experience working as an outside support resource, or two years of relevant experience in an internal support capacity/liliStrong interpersonal skills/liliWritten communication skills: ability to correctly format, spell and punctuate business communications with appropriate word choice and clarity/liliAssociate or Bachelorrsquo;s degree strongly desiredulliMinimum 3.2 GPA/li/ul/liliWorking knowledge of Microsoft Outlook, Word, and Excel/liliAbility to lift 30 pounds/liliVali