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Janco International IT Technical Support in Traverse City, Michigan

Janco International, located in Traverse City, Michigan has been an industry leader in auto repair Shop Management Software since 1982. There are currently over a thousand installations of StockTracreg; in the US and Canada as well as in Trinidad. StockTracis well known for it's intuitive screens, easy to learn software, and legendary technical support.Successful candidates for the IT Technical Support Position will possess these qualities:ulliAbility to assist our customers with phone and remote technical support/liliGood communication and people skills along with the ability to work as a team player/liliExperience navigating and troubleshooting Microsoft Windows, Win7, Win8, Win10 and some Windows Server 2008, 2012, 2016/liliAbility to diagnose TCPIP networking issues remotely/liliCan identifyand resolve printer issues. (Networked and local Printers)/liliKnowledge of Microsoft Office, Excel, Word, Outlook/liliAbility to troubleshoot issues with DNS, DHCP/liliQuickbooks knowledge is a plus/liliKnowledge of setting up and working with Android tablets/liliMust be able to learn and adapt to changing technologies/li/ulEducation Required:ulliSome College or work related experience/liliA+ Certification/liliNet+ Certification/liliMTA Certification/li/ulAdditional Duties when time allows:ulliCreate and Publish How-To YouTube Videos/liliHost learning webinars through GoToWebinar/liliOnline and In-person Training with our customers/liliSoftware Testing and Documentation/li/ulJob Characteristics:ulliFull Time/liliMedical Benefits provided/liliPaid Holidays and Vacation/liliAbility to travel when needed is a plus/liliNeed to undergo a reference or security check and possess a private driver's license/li/ul