Center for Computer Resources PC Technician in Sterling Heights, Michigan

Job Title: PC Technician

Department: Service and Support

Reports to: Field Service Team Lead/Director of Professional Services

General Summary:

The PC Technician is responsible for staging, handling of equipment, and deployment of PC’s. This is an entry level position with room for growth into a Jr. Systems/Network Engineer role.

Essential Duties and Responsibilities:

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.

  • Working with other PC Technicians to Unpack, Stage, and Install equipment at our office and client locations.

  • Basic understanding of networking: WAN and LAN connectivity, basic understanding of switches, routers, firewalls, and security.

  • Basic understanding of Microsoft Office, VPN’s, Citrix, and other common programs and applications.

  • System documentation maintenance and review in ConnectWise.

  • Communication with customers as required: keeping them informed of incident progress, following up on assigned tickets to closure in ConnectWise.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.

  • Fast turnaround of customer requests.

  • Ability to work in a team and communicate effectively.

  • Work with the Service Lead and Service Coordinator to ensure requests are resolved quickly and efficiently.

  • Escalate or work with other Engineers to resolve service requests that require assistance to resolve.

  • Responsible for entering time and expenses in ConnectWise as it occurs.

Key Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. They are all preferred, but not required.

  • Basic understanding of operating systems, business applications, printing systems, and network systems.

  • Experience Installing/Configuring Windows 7, Windows 8.1, and Windows 10

  • Experience with Cisco and HP switches a plus but not required

  • Experience with Cisco Firewalls/Routers a plus but not required

  • Experience with Sonicwall Firewalls a plus but not required

  • Experience with VMware up to version 6.0 a plus but not required

  • Experience with Server 2003-2012 R2 a plus but not required

  • Experience with Exchange 2003-2013 a plus but not required

  • Experience with Office 365 a plus but not required

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

  • Ability to multi-task and adapt to changes quickly.

  • Self-motivated with the ability to work in a fast moving environment

This is a salaried position. Candidates must be available from 8am to 5pm on weekdays, and should expect occasional additional hours on weekends. Travel will be expected around the Detroit Metropolitan area. You should have a reliable means to travel.