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Casair Inc. Help Desk / Internet Support Technician in Stanton, Michigan

li style="font-weight: 400;"First line support responsible for analyzing, troubleshooting, and supporting customers with Internet connectivity issues./li li style="font-weight: 400;"Document details of customer calls within customer service database./li li style="font-weight: 400;"Elevate customer concerns or problems to the next appropriate level of support within company./li li style="font-weight: 400;"Monitor networks and respond to alerts./li li style="font-weight: 400;"Assist Wireless Internet Installers with network signal tests./li /ul *Experience Required: li style="font-weight: 400;"Working knowledge of PC's, routers and effective trouble shooting experience is preferred./li li style="font-weight: 400;"Effective verbal and written communication skills required./li /ul