Adam Kay Group Sr. Digital Operations Analyst in St Joseph, Michigan
My SW Michigan client is in need of a Sr. Digital Operations Analyst to join their team. You will be responsible for supporting the ongoing operations and the customer experience of the digital delivery channel, including but not limited to: digital acquisition and service applications, online/mobile/ and voice, and other critical user-facing systems. You will interact with various internal management and IT staff, as well as with front-line staff and third-party vendors. Will serve as the subject matter expert for the online and mobile products, digital acquisition applications, Chat Channels and appointment scheduling products. You will lead projects related to digital experience solutions, including research, requirements, evaluation, testing, enhancements, and installation. Review and manage request-tickets related to digital experience solutions; conducts research to fully understand the cause of issues and ensures the remedies provided by vendors are reasonable and timely; creates and manages vendor tickets when needed and escalates to vendorsrsquo; support/relationship managers when urgent or recurring issues arise for quick review and resolution.Skills for this position should include:Bachelorrsquo;s degree in MIS, Computer Science, Mathematics, Finance or related discipline or three years related work experience.One industry leading technical certification relevant to the job is required, i.e. CompTIA, Microsoft, Database, ITIL.4+ yearsrsquo; of experience supporting, configuring, and troubleshooting software or hardware applications or systems.Strong knowledge leading technical projects.Experience in quality control, application testing, validation, and remediation.Advanced level of experience with each of the following: Android operating systems, Windows-based operating systems, Apple-based operating systems; Internet browsers including Internet Edge, Firefox, Safari, and Chrome.Must possess technical knowledge of APIrsquo;s, Web Services, and XMLApplication testing and/or quality assurance experience.No contract/ C2C or sponsorship is available for this position. Must be authorized to work in the US without expiration.