Career Transitions Llc IT Help Desk Manager in St. Joseph, Michigan

span style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"IT Help Desk Manager/span/spanspan style="font-family: verdana,geneva,sans-serif; font-size: small;"If you offer 5+ years of experience managing an IT Help Desk, you may have interest in this full-time permanent job position for an /spanuIT Help Desk Manager/uspan style="font-family: verdana,geneva,sans-serif; font-size: small;" in St. Joseph, Michigan./spanspan style="font-family: verdana,geneva,sans-serif; font-size: small;"In this role, you will be responsible for dedicated customer service that includes managing desktops and responding to requests and issues on a timely basis, while providing quality service. You will manage a small team and coordinate corporate IT directives with the company’s global subsidiary environments. You will support projects and track assets and ticketing, generating reports, and planning for continuous improvement./spanspan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Top Reasons to Work with Us?/span/spanullispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Long-standing company with innovative products and solutions/span/span/lilispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Excellent career opportunities, benefits, and employee culture/span/span/li/ulspan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"What is in it for you?/span/spanullispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Opportunity to lead and set strategic direction/span/span/lilispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Grow professionally/span/span/li/ulspan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"What you will be doing?/span/spanullispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Ensure the Help Desk maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge./span/span/lilispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Ensure the Help Desk staff is appropriately skilled and trained to deliver excellent technical support and quality customer service./span/span/lilispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Manage, monitor and report on the services and develop service levels required to support and deliver an exceptional Help Desk environment./span/span/lilispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Ensure customer service excellence by monitoring tickets and reviewing customer feedback./span/span/lilispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Provide sound judgment for solving complex technical issues, including effectively communicating the problem to management with recommendations for action to resolve the issue./span/span/lilispan style="font-size: small;"span style="font-family: Verdana, Geneva, sans-serif;"Establish Corporate and Global Help Desk schedules, and manage staff (direct reports will be 3-5), to ensure appropriate cov