Cox Automotive vAuto Performance Consultant in Southfield, Michigan

DESCRIPTION This is a pipeline requisition Working remotely, the PERFORMANCE CONSULTANT is responsible for the retention of all assigned vAuto STOCKWAVE clients. This involves coaching all account users in directing best practices to support clients in the attainment of their vehicle purchase needs. * Retain assigned client accounts in line with goals. * Partner with client to coach/teach/train vehicle sourcing best practices. * Build relationships with key users decision maker. * Where identified, partner with our Performance Managers on client engagements. * Manage engagements across assigned client base in line with daily goals. * Ensure effective set up and execution of key activities in the pre-launch process of new clients. * Analyze client software utilization data to identify at risk scenarios and or other corrective actions. * Proactively address at risk situations with client base. * Schedule and manage calendar/client meeting invitations across client base. * Maintain a solid working knowledge of all related product functionality. * Effectively communicate product enhancements/changes as and when required. * Harvest and upsell to current clients when and where applicable. * Wow clients with exceptional customer service and support. QUALIFICATIONS * Must possess a minimum of 5+ years retail automotive dealership experience/background in buying/management roles. * Minimum of 3+ years of experience with direct responsibilities in sourcing and buying vehicles. * Experience in working with software solutions advantageous. * Must possess strong organizational skills. * Must have excellent communication interpersonal skills and have the ability to communicate at all levels. * Must have excellent telephone manner verbal presentation skills. * Experience in webinar communications advantageous. * Occasional travel for in-store engagements. * Experience with SalesForce CRM would be advantageous. * Must be computer literate (including Excel, Outlook Word). * Bachelor's degree in Business Management or similar preferred ABOUT COX AUTOMOTIVE Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader , DealerOTHER LOCATIONS: 4224 Merle Hay Rd,US,IA,Des Moines,50310-13813 St Charles Rock Rd,US,MO,Bridgeton,63044-3824-1102 Grand Blvd,US,MO,Kansas City,64106-1619 S Golden Ave,US,MO,Springfield,65807-600 SW Jefferson St,US,MO,Lees Summit,64063-3988-4908 Valley Industrial Blvd N,US,MN,Shakopee,55379-701 4th Ave S,US,MN,Minneapolis,55415-1602-8001 Jefferson Hwy,US,MN,Maple Gro