Blue Cross Blue Shield BCBS of Michigan Project Consultant-OPM Business Analyst - BCB005VP in Southfield, Michigan
Project Consultant-OPM Business Analyst - BCB005VPDESCRIPTION/RESPONSIBILITIES:Responsible for supporting process optimizations, end to end BCN operations performance and governance forums. Accountable for and manages the development, implementation and ongoing maintenance of project(s) with a specific focus on optimizing BCN business and systems, including business readiness, with moderate to complex scope and deliverables. Project scope is at least two years planning to implementation and may impact one or more business unit/function. Responsible for maintaining corresponding dashboards and tracking documents. Project scope typically impacts one or more of the following: process, system, function, product and/or service. * Manage and provide support with project initiatives that have a focus on enhancing BCN business and systems.* Support the Issue Experience Management forum by investigating and documenting issues, ensuring appropriate remediation steps are identified/executed and coordinating identification of short/long term solutions.* Manage the BCN Business Process Repository, including development of new process flows, updating existing process flows, ensuring process of storing flows is followed and conducting an audit annually.* Develop detailed project plans and schedules, identify goals, objectives, risks and resource allocation. * Provide support with development of BCN Operations Performance Report.* Monitor project status and performance reports for significant deviations in quality, cost, targets or schedule.* Interface with various departments, senior management and external individuals providing value and support for continuous improvement.* Support development of project budgets and update, as required.* Coach and mentor team members as needed. Provide feedback on team performance as needed.* Ensure that expectations are developed, controlled, and executed in a timely manner.* Provide support with developing agendas, presentations and documenting meeting notes for the BCN Operations Governance forums.* Represent leadership staff at meetings in their absence as needed* May provide supervision to others.* Other duties as assigned.All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.