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Bartech Group Help Desk Representative - Guidant Global - Southfield in Southfield, Michigan

Help Desk Representative - Guidant Global - Southfield



Information Technology

Southfield , MI

ID:

2888

Full-Time/Regular

Are you a problem solver with an interest in technology? Would you like the opportunity to research and resolve technical issues while also focusing on customer service? Are you looking for a career with a long-term path?

Guidant is an industry-leading professional services firm delivering contingent workforce solutions to Global 1000 firms. Guidant continues to receive top industry recognition for its global solutions.

As a Help Desk Representative, you will have the opportunity to:

  • Provide support to MSP clients, staffing partners, and program office teams

  • Utilize a variety of Vendor Management Systems (VMS) technologies

  • Evaluate in processes and procedures for MSP operations

  • Enter all Help Desk calls and/or email inquiries into the MSP Help Desk application

  • Assist with other dynamic duties, as assigned by the Support Services Manager

Quality Requirements:

  • Support MSP quality initiatives by managing all Help Desk activities for each engagement in compliance with MSP defined procedures and SLA's

  • Initiate actions to prevent defects

  • Identify and record any problems related to product, process and quality systems within the Help Desk application

  • Initiate, recommend, or provide solutions through designated channels

  • Verify the implementation of solutions

  • Monitor further processing until defects have been corrected

Schedule Requirements: This position will require a schedule of 11AM - 8PM M-F.

Required Skills

Knowledge of:

  • Help desk ticketing systems

  • Staffing, MSP, or contingent workforce

Ability to:

  • Articulate clearly through written and verbal communication

  • Problem solve and present conceptual information to all levels of internal and external management

  • Work with MSP cross-functional team members

Required Experience

Other:

  • Exceptional customer service skills

  • Excellent written and verbal communication

  • Desire to learn and grow technical skills

  • Minimum of 1-3 years of Technical Customer Service experience required

  • VMS experience and Help Desk Application experience preferred

  • Microsoft Office Excel and Word intermediate skills

  • Bachelor's Degree preferred

Required Education:

  • Bachelor's Degree strongly preferred
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