Capgemini Desktop Analyst 2 - Service Desk Support Analyst, Grand Rapids, MI in Southfield, Michigan

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).

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Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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Service Desk support Analyst having 8 experience worked on L1 & L2 support

Required: Windows, Linux, UNIX and scripting

Role Descriptions:

This role is to work as part of the Capgemini team providing Desktop Support. The successful candidate will also need to work flexibly as part of the Remote Desktop Support team, dealing with Incidents, Service Requests or Changes as and when required.

Day to Day responsibilities:

• Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;

• Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;

• Strict adherance to standard technical processes/practices followed for the corresponding services;

• Ability to understand/follow standard ITIL processes as per the scope of corresponding service;

• Must get each piece of work peer-reviewed/QA’ed thoroughly before the actual delivery;

• Undergo required technical and soft-skills trainings;

• Learning the technologies that are used for day-to-day delivery.

• Qualification: Bachelor’s degree and/or required years of experience

• 2-3 years of experience, Graduate in IT (preferably)

• Should have progressing skills in Problem Diagnosis & Solution, Technical Process Expertise and Technology Application

Job: Programmer/Analyst

Organization: US IMS

Title: Desktop Analyst 2 - Service Desk Support Analyst, Grand Rapids, MI

Location: MI-Southfield

Requisition ID: 037941

Other Locations: US-MI-Grand Rapids