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USI Insurance Services ConceptOne Insurance System Analyst in Southfield, Michigan

ConceptOne Insurance System Analyst

Alternate Locations:

NY - Buffalo, Remote- Central Time Zone, Remote- Eastern Time Zone

General Description:

The Business Systems Analyst will support a USI’s program effort for our Commercial Programs business. The system is ConceptOne. Will work with the team to support systems capabilities to enable the business to grow.

Duties and Responsibilities

Application configuration and enhancement

o Design and configure new programs and procedures within ConceptOne

o Support rating integration using ConceptOne’s various rating methods

o Implement forms, correspondence, and other documents

o Develop and maintain the reporting for application

o Develop SQL queries to support workflow processes and other configuration items

o Work with Business Analyst to design configuration of enhancements and projects, create test plans to verify logic of new or modified processes, reports, screens etc.

o Provide operational support to business

Configuration management

o Create and maintain configuration design documentation

o Adhere to and advise on configuration standards

o Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments

o Coordinate release of configuration enhancements, program changes and software version releases

o Communicate changes, enhancements, and modifications –through written documentation – to management, peers, staff, and end users

o Provides advice and training to application support team

System administration

o Maintains system documentation

o Participate in IT governance and prioritization

o Serve as part of a team responsible to maintain Concept One system availability

o Collaborate with hardware, OS, DBA, Citrix infrastructure team members to ensure proper integration of the environment

o Troubleshoot, and resolve any reported problems. Work with infrastructure team as needed to resolve

o Participates in efforts to develop and implement processes for application and system monitoring

o Participates in efforts to implement application updates to include upgrades, patches, and new releases

o Monitor and resolve issues with system interfaces as necessary


o Expertise and experience in ConceptOne application is a highly desired.

o Alternately, experience working with highly configurable systems is desired

o Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.

o Experience with SQL Development

o Experience with Reporting tools such as SSRS or Power BI is desirable

o Experience with Adobe Acrobat or Nitro Pro is desired

o Knowledge of Web Services is desirable

o Experience with Infomaker is highly desirable

o Excellent problem solving/analytical skills and knowledge of analytical tools.

o Display and execute logical and complex troubleshooting methods.

o Excellent verbal and written communication skills.

o Strong customer services and problem solving skills.

o Self-motivated, able to work independently, and takes initiative

o Ability to multitask in a fast-paced environment.

o Outstanding attention to detail with superior time management skills.

o Demonstrated ability to work successfully with a diverse group of users.

o Ability to learn new content areas and new skills quickly and well required.


  • BS in Information Sciences or similar discipline

  • 3 -5 yrs of experience in a Business Systems Analyst role

  • SQL experience is required

  • P&C insurance experience is desirable

  • Experience with ConceptOne is highly desirable

  • Experience with Infomaker is highly desirable

  • Experience with MS SSRS is a plus

Physical Demands

Work is performed at home or in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including; telephone - headset, Computer, computer monitors, keyboard, mouse, copier, scanner and mail machine. Physical tasks of job include; walking, sitting, standing, bending and fingering.

Analysis of Physical Demands:

o Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as fingering, using a keyboard, and sitting at a desk.

o Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend.

o Occasionally (1%-33% of time) work performed requires employees walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

Occasional travel may be required < 10%

Job ID:


EOE including Disability/Veteran https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf