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Blue Cross Blue Shield BCBS of Michigan Business System Analyst Senior - PRO000HG in Southfield, Michigan

Perform functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Support highly complex business processes requiring design or integration of technical solutions that may cross multiple functions of the business.Design, create and implement technical solutions.Serve as a lead role.Business AnalysisConduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction.Evaluate ongoing department activity and propose new tools or technologies.Application DevelopmentAssist in the business process redesign and documentation as needed for new technology.Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget. Ensure all system development lifecycle processes and standards are followed.Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications.Provide analytical support related to business applications, infrastructure and technology related activities.Systems AnalysisMay serve as subject matter expert related to interface problem identification, triage and resolution of complex inquiries. Discuss users needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems.Develop system solutions by preparing and evaluating alternative workflow solutions.Perform release management and end to end testing of system changes.Identify, investigate, resolve and escalate problems a needed. Gather data to support recommendations to address problems. Procure additional technical assistance to help in problem resolution.Process ImprovementsWork as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s).Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement.Develop process requirements and recommendations and communicate for the implementation of technical business solutions.Other Duties and ResponsibilitiesDesign and develop reports and data delivery to accommodate changing business requirements.Investigate, resolve and escalate problems.Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements.Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members.Other duties may be assigned.Department Preferences:Perform Business Lead Role for complex projectsSubject Matter knowledge in the following areas: Claims and Enrollment platforms, member benefits, provider networks, claims pricing, utilization management, CMS Claims Process, and data analysisWorking/Experience level knowledge in the following areas: provider data and network structure, responding to request for informationroposalsAbility to develop executive level communications including presentations, status reports, dashboards, etc.Experience leading large cross-functional efforts and leading decision making

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