Mercy Medical Center Clinton System Analyst - Lab Info System - Med Tech in Saint Joseph Mercy Health System Hospital Campus - Ann Arbor, Michigan

Department:

16105_82914 Mcl Esoteric Lab - SJ

Expected Weekly Hours:

40

Shift:

Day Shift

Position Purpose:

Job Description Details:

GENERAL SUMMARY AND PURPOSE:

Provides administrative and information technology support for the Laboratory through a broad range of responsibilities including supervision of the Laboratory Information System. Assumes responsibility for developing, maintaining and continuously improving procedures that support Laboratory Information Systems functionality and result reporting. Interacts on a regular basis with hospital information systems that impact the effectiveness of the Laboratory Information System and consults with other hospital information specialists as necessary.

Acts as a liaison between the various system user's areas and Clinical Laboratory department for the general purpose of facilitating effective communication of the user/client and the system environments.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

Education

  • Bachelor’s degree in Medical Technology, Information Technology, or equivalent.

Experience

  • At least three years of related experience in a Clinical Laboratory. One year significant experience with a Laboratory Information System preferred.

Skills/Knowledge

  • Understanding of laboratory operations, terminology, methodology and logistics in both anatomic and the clinical laboratories.

  • Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel at all levels to effectively interact with health system personnel to communicate project status, solve problems, provide information and the like.

  • Analytical and problem solving skills necessary to provide requested information and reports, and troubleshoot, recommend alternative solutions, etc.

  • Organizational ability necessary to manage multiple systems project, and routine task while encountering interruptions to answer support questions.

  • Ability to prioritize and coordinate multiple projects simultaneously.

  • Ability to work with co-workers in a team oriented environment.

  • Oral communication skills necessary to train users and make presentations to health system staff.

  • Writing skills necessary to write operations manuals, low chart processes and other software documentation.

ESSENTIAL FUNCTIONS:

At their assigned site oversees the Laboratory Information System (LIS) including establishment of site-specific procedures and monitoring of service provided. Provides LIS content expertise for laboratory personnel, Trinity Information Systems (TIS) personnel, hospital personnel, physicians, and vendors and outside customers. Identifies ways to optimize laboratory computerization. Expedites design, development and testing of changes including interfaces, peripheral equipment, as well as software changes. Reviews existing LIS functions and monitors reports regularly to assess accuracy, adequacy and completeness, correcting identified deficiencies. Coordinates the development of useful interdepartmental and intradepartmental management reports, worksheets, draw lists, incomplete lists, turnaround data, revenue data and utilization review. Designs, revises and implements all patient LIS result chart formats to meet the needs of the SJMHS. Establishes and maintains optimal patient record-keeping for the department, including all records necessary for licensure and accreditation. Responsible for the Laboratory Computer Services section of the CAP inspection checklist. Works with assigned site to assure adequate training and performance of existing personnel and new employees for efficient knowledgeable use of the LIS, including accession of data and result reporting. Provides, and keeps current, a Laboratory Computer Manual describing the various components and functionality in a manner useful for all personnel who have access to the LIS. Coordinates information systems downtime activities within all laboratory departments. Coordinates new lab test builds and changes to existing tests with laboratory management and TIS personnel. Maintains documentation of the changes and testing for CAP inspection. Maintains site specific LIS databases. Coordinates the planning, testing and implementation of any scheduled changes or enhancements to the Powerchart HIS or the LIS. Acts as laboratory liaison to Hospital Information System (HIS) integration team, planning and coordinating all aspects of the HIS interface with the LIS. Monitors HIS/LIS functionality. Works closely with TIS personnel for testing and resolution of any HIS/LIS interfaces issues. Acts as laboratory liaison to coordinate testing and implementation of LIS interfaces with new products. Provides Powerchart HIS content expertise, as it relates to the laboratory section, to physicians, laboratory and hospital personnel. Assists the Medical Director of Laboratories/Administrative Director/Site manager in the implementation of new services and projects. Acts as interdepartmental liaison and may represent the laboratory in meetings with other departments. Serves in ongoing system maintenance and troubleshooting capacity on a 24-hour, 7 day a week basis, as required. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors to St. Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places. Behaves in accordance with the Mission, Vision and Values of SJMHS. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.