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Mercy Medical Center Clinton Imaging Support Specialist - Full Time in Saint Joseph Mercy Health System Hospital Campus - Ann Arbor, Michigan

Employment Type:

Full time


Night Shift


Work schedule - Monday to -Thursday, 7p-5a (4ea 10 hr. shifts)


Imaging Support Specialist works closely with IRC Coordinator, Hospital Staff, Manager, and Physicians to facilitate timely availability of images for interpretation and communication of results to referring physicians for departments across the health system. Employee will be able to identify issues with processes, procedures and systems, which negatively impact the process. Assists with root cause analysis, development and implementation of process improvements and making recommendations for improvements in processes and procedures. Responsible for follow through and closure of patient care related requests. Provides and inputs information for quality assurance purposes. A variety of clerical duties such as word processing, data entry, typing, completing moderately complex forms, and maintaining records, files and systems will be performed.


  • Two to three years progressively more responsible experience in a physician support setting.

  • Two years' experience in a Radiology Department.

  • Problem solving skills and ability initiate creative solutions to problems.

  • Effectively communicate with Medical Staff, departmental staff, SJMHS department representatives, physicians, other health providers and facilities.

  • Working knowledge of Radiology procedures protocols and processes.

  • Knowledge of Windows based programs.

  • Effective organizational skills

  • Ability to utilize PACS, PACS web, RADNET, Powerchart, Powerscribe, Intelerad and/or other pertinent computer systems upon completion of training.

  • Be able to function independently while remaining calm in a high-stress environment.

  • High school diploma or equivalent combination of education and experience. Additional formal clerical and computer training desirable.

  • Display leadership and team building skills


Functions as a liaison for internal and external departments (i.e. ED, Critical Care Units, etc.) radiologists and referring physicians. Retrieves, relays and records, if necessary, critical patient information related to exams and patient care to radiologists, physicians, other departments, and facilities. Updates records and files, using manual and computerized filing systems, including spreadsheet data entry. Scans and digitizes paperwork and/or radiology images into multiple computer systems for archival purposes. Performs a variety of general clerical duties, such as copying, running errands, and maintaining records. Also performs duties and projects specific to the functions and needs of the department. Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge. Ability to utilize departmental and facility on-call procedures. Utilizes knowledge of departmental processes and procedures in problem solving and contacting appropriate parties to obtain necessary information to allow continuation of patient care in the most efficient manner. Responsible for follow through and closure of information gathering process for radiologist interpretation as well as reporting to the appropriate physician. Acts as contact person for information requested by other departments, patients and physicians. Prioritize exams to be read using multiple imaging computer systems while addressing the needs of customers in order of urgency based on obtained knowledge and radiologist general guidelines. All other exams are prioritized in order received. Provide assistance to departmental customers (physician and non-physician) in relation to consultations with radiologists and/or requests for interpretations of exams. Monitor prioritization and assist in satisfying customers' needs, time utilization of radiologist and customer, as well as, maintaining procedural standards. Direct and distribute requests/exams to appropriate area. Receives and responds to requests for release of images or results. With proper authorization, copies and routes pertinent records and information to requestors. Maintains logs of work activities. Working knowledge of PACS web, PACS, RadNet, Powerchart, Powerscribe, Intelerad and other computer systems to provide assistance to physicians, radiologists and off-shift radiologists as necessary to enable interpretation of exams. Investigates, identifies and makes recommendations for improvement during situations in which care was delayed due to process breakdown. Answer telephone, return pages (within 5 minutes of receiving), to allow radiologist to continue focus on exam interpretation. Assist radiologist with contacting other physicians as needed. Assist in orienting off-shift radiologists. Assists in orientation and training of new Radiology support staff members Receives and greets customers, patients and/or employees. Notifies appropriate staff, and directs visitors and deliveries to appropriate areas. Answers routine questions; provides basic information and assistance with departmental procedures Maintain neat and tidy work area. Keep all work and visitor areas clean and well organized. Be able to function independently while remaining calm in a high-stress environment. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions and participate in their resolution. Behaves in accordance with the Mission, Vision and Values of St. Joseph Mercy Health System.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.