Robert Half International Help Desk Analyst I in SAINT CLAIR SHORES, Michigan


There is an amazing job opening with Robert Half Technology for a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Professional Services industry. We are looking for a Help Desk Analyst with talent for solving both routine and unique problems will find a great opportunity in this position! To succeed at this position, the Help Desk Analyst will need to support local and field users, in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Troy, Michigan area and is a short term temporary-to-full time opportunity.

If you are interested please send your resume to [email protected] or call us at 248-372-7501

Your responsibilities

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

  • Independently investigate and implement solutions to technical issues

  • Help and follow up on technical help tickets submitted via phone, email, and walk-ups


  • IT support ticketing system experience desired

  • Experience in user administration and bug fixing in a client server environment

  • Understanding of basic networking concepts

  • Expertise in Firewall

  • Strong familiarity with SANs (Storage Area Networks)

  • Solid understanding of VOIP (voice over IP)

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $15.20 to $17.60 per hour


Date Posted: December 5, 2018

Employment Type: Contract to Full Time

Job Reference: 02210-0010734188

Staffing Area: Technology & IT