Morley Companies, Inc. TELECOM ADMINISTRATOR in Saginaw, Michigan

TELECOM ADMINISTRATORWe are seeking an experienced Telecom Administrator for our Saginaw, Michigan, office.As a Telecom Administrator at Morley, you will provide Tier 3 design, implementation and support for our Avaya telecom environment, efficient computing capabilities to internal customers and backup support for the Morley data network. You'll play a key role in providing IT telecom support to our rapidly-growing team of associates.Telecom AdministratorResponsibilitiesWhat you'll do:ulliIP telephony design and implementation, including provisioning of circuit cards, trunking and VoIP phones/liliPlan and maintain the highly technical, logical configuration of phone system technologies/liliFinding optimal balance of telecom cost reduction and end user functionality/liliTranslate a core understanding of telecom vendor products into specific solutions and, as applicable, overseeing the implementation of those solutions/liliWork with multiple Tier 1 telecom vendors on a variety of products and service (MPLS, Voice, IP, ISDN, Hosting, Wireless/Mobility, Fiber etc.)/liliCollaborate with and provide knowledge of network and voice technologies to outside vendorsroject leads to ensure new or changed systems are successfully implemented/liliInvestigate alternatives and research development of strategic implementations of voice and network components; recommend telecom solutions for short-, medium- and long-range network projects/liliPeriodically provide senior management with an overview of network performance and initiatives/liliAccept and execute all related assignments and responsibilities as instructed by senior management/li/ulTelecom AdministratorQualificationsYou'll need:ulli5+ years of IT telecom experience/liliAdvanced knowledge and experience with the following:/liliAvaya Media Server Platforms (including Multi-Carrier Cabinets G-Series Gateways, S-Series Gateways, LSP and ESS systems)/liliAvaya Communications Manager software (including CMS reporting [admin and design], call accounting and call recording software systems)/liliIP telephony design and implementation/liliAdvanced knowledge of circuit provisioning, testing and troubleshooting; enterprise and call center architecture design; call center ACD experience; inbound/outbound call routing and dial plan design/liliExperience with configuration and installation of multiplexors, IVR connectivity and design, CTI installations, workforce management systems and Microsoft Unified Messaging Systems/liliExperience with Avaya WFO, Verint, or NICE systems is required/liliAvaya Media Manager / Mutare Voicemail administration a plus/liliKnowledge of cellular communication principles and provisioning/troubleshooting of cellular devices structured cabling and construction principles/liliAbility to assist in installation and/or trouble shooting, including stairs, ladders, working under/around desk, carrying equipment, etc./li/ulNice to have:ulliBachelorrsquo;s degree in a related field/liliProfessional certifications: Avaya Certified Specialist (ACS), Avaya Certified Expert (ACE), Cisco Certified Network Administrator (CCNA), Cisco Certified Voice Professional (CCVP)/li/ulTelecom Administrator BenefitsWe offer:ulliExcellent medical, dental and vision insurance/lili401(k) with percentage matched by Morley/liliPaid vacation and holidays/liliWellness program with free on-site gym and fitness classeslt