NetSource One Systems Engineer II in Saginaw, Michigan
ROLE AND RESPONSIBILITIESThe Systems Engineer II is responsible for handling service requests and incidents escalated from the Helpdesk and Systems Engineer I. This relates to technologies including: printers, workstations, servers, vendor specific hardware/software, backups and disaster recovery equipment.? IT support for customers using Microsoft operating systems and applications, virtual environments built on Microsoft, VMware and Citrix.? Support for Windows Server, Exchange, SQL, SharePoint, etc.? Implement and support disaster recovery solutions? Advanced server administration and patch management? Remote onsite workstation troubleshooting? Communicating with clients and co-workers and updating tickets immediately stating progress and next steps? Keeping documentation and configurations up-to-date? Any and all other duties requested including helping co-workers and assisting with urgent service requests when necessaryDESIRED QUALIFICATIONS AND KNOWLEDGE? Microsoft MCP, MCSA or MCSE, MCITP or VMware VCP? Advanced knowledge of business applications and server administrationPREFERRED SKILLS? Must be able to work well in a team? Excellent verbal written communication skills? Sound judgment to know when to escalate issues to management? Excellent customer service skills2? Ability to adapt quickly to changes and multi-taskENVIRONMENT? This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDS? Must have the ability to deliver on projects/tasks that have tight deadlines? Requires full shifts at a computer for almost the entire day? Occasional lifting of servers and equipment; occasionally lift and/or move objects up to 40 poundsHOURS? 40 hours per work week with additional time as may be required to perform his or her responsibilities as the projects may dictate to complete tasks or as directed by management.TRAVEL? Some travel requiredOTHER DUTIES? Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.