Heiden Technology Solutions IT Helpdesk Technician in Saginaw, Michigan

Job Description Seeking a IT Helpdesk Technician whose primary responsibility will be answering help desk calls to troubleshoot PC hardware, software and peripheral issues. This position also requires someone who has the desire to learn and can adjust to a dynamic work environment. Essential Duties will include, but not limited to: liAnswer daily help desk calls and troubleshoot customer issues/li liPerform tech bench work including new PC setups and repairs at office or onsite at clientrsquo;s location/li liAssist in monitoring ticket queues/li liAdhere to help desk procedures/li liParticipate in client projects and deliverables/li liParticipate in Tier 1 on-call rotation/li /ul Qualifications include but may not be limited to: liMinimum 1 year directly related tech support experience/li liPC Hardware, Peripherals Diagnostics/li liDemonstrate strong written and verbal communication skills/li /ul liMicrosoft Windows 7, 8, 10/li liMicrosoft Office 2010/2013/2016/li /ul liBasic LAN/WAN knowledge/li liCompTIA certifications (A+, Network+) is a plus/li /ul Job Type: Full-time