Worldwide Tech Services Sr Engineer HNS in Romulus, Michigan
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Summary Responsible for the repair of satellite dishes on the roofs of homes and office buildings by the use of an extension ladder. The standard ladder used by WWTS has been rated by the American National Standards Institute (ASNI) to hold a weight of (including tool belt and equipment) of up to 300 lbs.
Provides quality customer service and support for designated equipment
Escalates problems to appropriate next level of support when necessary
Monitors assigned service calls to ensure timely completion
Ensures all time reporting and other required reports are accurate and submitted on time
Meets or exceeds various service levels as established by assignment (calls per day, ETAs, on-time response, administrative call closure, client satisfaction)
Responsible for ensuring on-going maintenance and development of positive relationships with all business partners and clients
Ability to be part of geographic stand-by rotation which may require call out work during off hours including evenings and early mornings.
Maintain all required OEM Certifications
Education and Experience
Typically requires technical school certification or equivalent and 2-5 years relevant experience
PC, Laptop and Printer Hardware experience required
Preference will be given to candidates with prior Satellite experience
Preference will be given to candidates with Dell and Lexmark certifications
CompTIA A+ Hardware & Software Certification Preferred
Requisition Number: 18-0047
Post Date: 6/13/2018
Title: Sr Engineer HNS
Position Type: Full Time
Zip Code: 48174