Snapon Technical Support Specialist - Temporary in Rochester Hills, Michigan
Overview Snap-on Business Solutions in Rochester Hills, Michigan, is seeking a temporary customer service/call center specialist that will provide technical support for Snap-on's Fleet customers including troubleshooting, and documentation and training for assigne product lines. Responsibilities 1 Provide support for Fleet customers including proper equipment operation and use and diagnosis and troubleshooting problems for field technicians. 2 Analyze product performance to identify problems and make recommendations to improve and enhance products. 3 Support new product implementation by working closely with PC Integration as products are developed and updated to make recommendations and resolve problems encountered in the field. 4 Document incoming calls. Develop and maintain information databases as required. 5 Work with the Training Documentation group to write technical documentation on products for field technicians' use including service bulletins, installation instructions and service manuals. 6 Work with the Training Documentation group to develop, coordinate, and conduct training programs for field personnel. 7 Coordinate service activities on assigned products throughout the PDC. 8 Follow company policies and procedures. 9 Other miscellaneous duties as assigned.Qualifications 1 Associates degree in related field and 1-3 years' experience or equivalent work experience. 2 A+ Certification preferred. 3 1-2 years' field service or technical support experience. 4 Excellent communication skills - both verbal and written including technical writing skills. 5 Presentation skills with prior training experience. 6 Computer skills: Proficiency with Windows OS, Microsoft Word, Access, and Excel. 7 Ability to troubleshoot a variety of PC problems. 8 Ability to read schematics and pneumatic diagrams. 9 Good organizational skills.