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Liquid Web OpenStack Support Engineer in REMOTE, Michigan

Liquid Web has built its reputation on our ability to go above and beyond for our customers. We are currently looking for a motivated expert to not only address our complex customer needs but help troubleshoot the automation behind our cloud server offerings. In this role you would get to work with SaltStack, HAproxy, and OpenStack with an eye for upward mobility with the team.

This position will be a Monday - Friday first shift position open to remote for the right fit.

As an OpenStack Support Engineer you would:

  • Demonstrate the ability to diagnose complex customer application issues and provide quick and accurate solutions within a collaborative environment

  • Support sophisticated hosting products including but not limited to: VMware, HA-MySQL, HA-KVM, OpenStack

  • Create and maintain documentation for sophisticated hosting products

  • Facilitate and/or provide training for current systems, products, and relevant topics

  • Work with customers to ensure proposed solutions to meet their needs and/or requirements

  • Work with third party vendors as needed for supported technologies

  • Provide escalated technical support as expected by team policies

  • Work on interdepartmental projects which require specific technology expertise

  • Assist other teams with systems and products as required by direct leadership

  • Stay current on existing and future technologies

    You Have:

  • 4+ years relevant experience

  • Expert knowledge of LAMP Stack, replication, backups, open source server technologies, and virtualization including VMware and OpenStack

  • Advanced skill with Bash Scripting, MySQL

  • Expert troubleshooting skills

  • Proven customer service acumen

  • Strong multi-tasking abilities

  • The ability to work both independently and in groups with minimal supervision on mainly project oriented tasks

  • Strong verbal and written communication skills

  • A Bachelor's degree in a related field or comparable combination of education or relative experience

    Bonus Points For:

  • Red Hat Certified Engineer (RHCE)

    We Offer:

  • 100% Employer paid Benefit options - Medical, Dental, Vision, Prescription

  • Optional employer contributing 401K

  • Fun employer-sponsored events

  • A collaborative team culture

  • Consistent/set work hours

  • Challenging non-redundant daily duties

  • A voice in how things get done

  • Access to ongoing training


    This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains ?at will?.

    Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.