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Thermo Fisher Scientific Field Service Engineer / Training Specialist in Portage, Michigan

Job Title: Field Service Engineer / Training Specialist

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. Our ​​​Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.​ For more information, please visit www.thermofisher.com. ​

Position Summary:

Become part of a Service Organization to execute on a support/service strategy that revolves around providing an exceptional customer experience through technical expertise, teamwork, and meeting all our customer's needs. This position will focus on field service training, project leadership and the holistic care of instrumentation within the in-vitro diagnostics space. The successful candidate will provide service training and complete service on highly complex and integrated systems within hospitals and commercial reference laboratories.

Key Responsibilities:

  • Complete troubleshooting and instrument repairs to meet key KPI metrics

  • Perform instrument installation according to documented process and checklists

  • Manage travel, business expenses, and assigned spare parts inventories

  • Ensure complete and compliant documentation of any and all service actions performed on instrumentation or equipment within Service System Software (ServiceMax) according to SOPs

  • Assist fellow Field Service Engineers with more complex service activities

  • Provide coverage assistance in team member's territories in their absence or when multiple calls/visits are required

  • Perform field service training for applicable engineers and customers

  • Including the coordination of training schedules for all Phadia Laboratory Systems

  • Training to include hands on and theoretical application on the Phadia Laboratory systems, ensuring training is scheduled, completed with understanding and in the appropriate timelines

  • Provide onsite service training or assistance to Field service engineers, Biomedical Engineering Technicians (BMET) or advanced operators

  • Continuously improve and implement training materials, techniques, and delivery methods based on organizational needs.

  • Lead and/or assist with assigned projects

  • Projects to include service-related improvements and/or activities

Minimum Requirements/Qualifications:

  • Associates Degree or 2-3 years equivalent work experience

  • Work experience in Field Service, Field Service Training or a related field is a plus.

  • Technical Training Certification (CTT) is a plus

  • Must have good communication skills and be able to interface with internal and external customers in a positive, patient, and professional manner.

  • Strong competency in electrical/electronics, mechanics, software and chemistry technology.

  • Must be computer literate, an analytical thinker with good engineering aptitude.

  • The ability to work in a fast-paced environment and operate both remotely and from the main office with minimum supervision.

  • A Bias for Action - takes on opportunities and challenges with a sense of urgency, high energy and enthusiasm.

  • Customer First - build strong relationships, delivering an excellent customer experience, and always keeping the customer our 1st priority.

  • Plans and aligns work to meet commitments aligned with organizational goals.

  • Must be able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds 100 feet

  • Must be able to stand, bend, and/or kneel for up to two hours at a time

  • Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and come in contact with human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.

  • Must possess a valid driver's license with the ability to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.

  • Maintain Vendor Credentialing for access to customer location and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.

  • Overtime and last minute schedule changes may occur to ensure timely instrument repair and customer satisfaction

  • Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane.

Other Job Requirements:

  • Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Locations: This position is located in Portage, MI.

This position has not been approved for Relocation Assistance.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.