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Kelly Services Techline Specialist in Pontiac, Michigan

Kelly Services is seeking a Techline Specialist for a company located in Pontiac, MI. This individual must have call center experience as they will be providing first line IT support to customers.

This will be a temp to hire opportunity...hours Monday-Friday 8AM-5PM. The starting rate will be around $18/hr.

Key Responsibilities include:

  • First Line support for customers and end users via telephone and Email.

  • Transfer information to customers

  • Transfer TDS, MSDS to customers as requested.

  • Technical and Color complaint handing with entering into CRM and creating needed case #’s.

  • Communicate to field force the needed support in case a technical issue can’t be solved by Help Desk.

  • Regularly update Customer Dynamics of the main customer issues.

  • Monitor Customer Dynamic KPI.

  • Planning of equipment installation according to sales request.

  • Feedback to Sales, Technical Coordinator and Regional Technical Service Manager.

  • Insure that standard and best practices are followed setforth for the team to operate within set call matrixs.

  • Helps resolve customer issues and provides after-sales support.

Requirements:

  • 2 years Fast paced call center experience

  • Advanced people skills

  • Excellent communication skills: written and oral

  • Strong High Volume Call Center background, preferably in IT related field

  • Highly Proficient with Microsoft Office Suite and CRM and all IT functions.

To apply, please submit a resume directly to this posting or email your resume to 3313@kellyservices.com

Why Kelly ® ?

Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

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