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ManpowerGroup Warranty Analyst in Plymouth, Michigan

Overview:

The ideal candidate will have 5 years' experience as an Automotive Tier I Warranty or Quality Engineer. A technical degree in either Engineering, Manufacturing, or Data Analytics or equivalent. Extensive use of OEM warranty databases. Skilled at forecasting warranty trends & cost. Proficient in root cause analysis & testing. Successful collaborating with customers, suppliers and colleagues.

Responsibilities:

  • Execute the Seat Structure & Mechanism (SS&M) Warranty Process.

  • Generate & maintain monthly warranty reports.

  • Forecast & track warranty trends, costs & spend.

  • Conduct warranty claim analysis, including interpreting & coding claims.

  • Conduct root cause analysis & tests on warranty returned parts.

  • Track corrective action effectiveness.

  • Represent the SS&M NA Warranty Group at Customer meetings.

  • Collaborate with Adient Product Engineering, Quality Engineering, Safety Office, and Program Management.

Qualifications:

  • 5 years' experience as an Automotive Tier I Warranty Engineer or Quality Engineer

  • Extensive knowledge of OEM warranty databases (GSAR, GART, EWT, GSQIDS, CQ).

  • Experience in warranty forecasting & analysis.

  • Strong problem solving & analytical skills using Kepner Tregoe or 8D methodology.

  • Proficient with Microsoft Excel, Access, Power Point & Word.

  • Excellent English communication skills both oral & written.

Added Bonus:

  • Bachelor's Degree in either Engineering, Manufacturing, or Data Analytics or equivalent.

  • Database development & management skills, including SQL Server, MS Access, and/or comparable platforms.

  • Advance level proficiency in MS Excel including VB macro creation & utilization.

  • Knowledge of Data Mining, Artificial Intelligence or Web Scraping.

PRIMARY LOCATION

Plymouth COE

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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