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Delta Dental User Services Analyst in Okemos, Michigan

div class="contentHead" data-ng-bind-html="field.label | trustAsHtml"Description/divdiv class="content" data-ng-bind-html="field.content | trustAsHtml"Job Summary: Primary escalation point for helpdesk and support for hardware/software to end users, as well as selects, configures, installs, deploys, and supports computing hardware and software for the organization.Primary Job Responsibilities:1. Provides primary escalation support to end user's requests. Primary support and level 2 approver for all user support services and change management functions.2. Performs adding and changing of software configurations as well as computer imaging.3. Monitors computer movement, including inventory, staff changes, and preparation of outdated computer hardware for disposal.4. Researches new technologies to develop a knowledge base of practical tools and solutions to meet the corporation's ongoing needs and requirements.5. Sets up and supports videoconferences and other audiovisual configurations6. Oversees departmental production and quality objectives are met when seniors or supervisors are not available.7. Provides first level support in the following areas: virtualization, networking, SAN storage, servers (Windows, Linux, Unix, or Solaris), or enterprise application support (Middleware, Exchange, Monitoring, Active Directory, or eDirectory).Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above./div