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Delta Dental Associate ITSM Analyst in Okemos, Michigan

div class="contentHead" data-ng-bind-html="field.label | trustAsHtml"Description/divdiv class="content" data-ng-bind-html="field.content | trustAsHtml"divJob Summary:To learn ITSM roles and responsibilities and assist with improving ITSM processes.Primary Job Responsibilities:olliProvides first level support to the enterprise by taking incoming requests from the service management tool. Provides first level approval for the change management process./liliCreates, updates, and maintains ITSM documentation./liliDocuments meetings owned by the service management team./liliGenerates monthly and executive reports for ITSM teams and provides first level review./liliDocuments all ISS internal policies for review by management./liliMonitors ITSM ticket queue and assigns to appropriate team members./liliWorks with ITSM team members to learn details regarding job functions./liliOrganizes training for new ISS employees./liliMay perform functions related to ITSM disciplines as necessary./li/olPerform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above./div/div