Michigan IT Jobs

Mobile michigan-jobbank Logo

Job Information

McDonald's OTP 2/3 in OAK PARK, Michigan

Job Description

The Operations Technology Person (OTP) is responsible for maintaining and repairing the technology equipment in their restaurants. The right canidate will be able to perform certain self-installs and OS upgrades without the need of a professional onsite technician. As new technologies are deployed, the OTP person is dedicated to provideing the resources, tools, and support needed and ultimately ensures that the restaurant technology is optimal for growing sales and guest counts. They will help to ensure technology is looking great and functioning well for our customers and crew. OTPs are the in-house technology resources that can help troubleshoot point-of-sale technology issues and repair or replace equipment quickly, thereby efficiently reducing downtime for customers and crew. Through OTP communications, updated training, documentation, and knowledge refresh programs, the OTP will need to keep the operator informed about the rapidly changing technology landscape during weekly meetings.


Must currently be an OTP 2 or 3 and familiar with McDonalds operating and POS systems and have Flexible availability. Some upgrades or equipment replacements must be done during late evenings or early mornings. You will also need to be available around the clock to troubleshoot onsite or over the phone during a system outage.

Requsition ID: PDXMCB90EBF80-CA42-4163-A63F-E40F3131DF01

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.