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CNS Healthcare Help Desk Technician in Novi, Michigan

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all staff as our technical wizards.emWhat are we looking for/em:We are seeking learning-oriented candidates who are resourceful and take initiative in a dynamic work environment. The right candidate for this position is someone who takes pride in their customer service skills and is willing to go the extra mile to support our teams. We are looking for someone who will thrive as a collaborative member of our Information Technology team.This position is responsible for providing expert level support in Information Technology systems. Our Help Desk Technicians provide technical assistance and answers to usersrsquo; questions, assisting users by troubleshooting problems with business applications, electronic health record systems, processes, and Information Technology devices.emWhat's in it for you/em:An opportunity to make a meaningful impact on our community and the lives of the people we serve by supporting front line workers and cliniciansulliCNS Healthcare provides a generous total reward program to support our team members including: a 403(b) retirement plan with company match; comprehensive medical, dental and vision insurance; employer sponsored life insurance; short- and long-term disability; PTO; paid parental leave; Employee Assistance Program; tuition reimbursement; and much more!/liliBehavioral health services are needed now more than ever, offering our team members a secure job and opportunities to grow alongside CNS Healthcare/liliJoin one of our committees to help shape the future of our organization including our Cultural Diversity, Equity and Inclusion Committee; our LGBTQIA+ Committee and more!/li/ulemInterested in learning more about this role?/emulliFields support tickets, calls, chats, emails, and/or other communication from users/liliIdentifies, investigates, and resolves usersrsquo; problems with computer software and hardware including, but not limited to local and wireless networks, telecommunication systems, Microsoft 365, electronic health record systems, user profiles, and access rights./liliAssembles, installs, configures, and tests Information Technology equipment and associated software./liliCollaborates with other staff and vendors to solve problems./liliProvides end user support onsite and remotely./liliParticipates in on-call rotation to support off-hour scheduled maintenance, support for users, and technical incidents./liliPerforms preventative maintenance for computer, data communication and/or peripheral equipment; test and apply security standards./liliDocuments all procedures, processes, and measuring performance of systems./liliProvides monthly metric reports and weekly status updates on the resolution of technical issues./liliMaintains knowledge of technology innovations and trends./li/ulemRequired Skills/Abilities:/emulliRelevant Experience:At least one year of experience in a technical support role or similar./liliEducation:Minimum high-school diploma or equivalent, required. Associates degree in information systems or similar, preferred. Certifications in technology field preferred./liliTransportation:Must have a valid Michigan Driverrsquo;s License and a vehicle available for work purposes with current unrestri