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Gentherm, Inc. Manager, EndUser Technology and IT Operations in Northville, Michigan

At Gentherm, we say, ldquo;Itrsquo;s about the person.rdquo; Wersquo;re with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything we do.As the global leader in thermal management technologies we embrace the opportunity to create and deliver extraordinary thermal solutions that make meaningful differences in everyday life. We do this by improving health, wellness, comfort and energy efficiency.We embrace an entrepreneurial spirit and combine that with our global leadership to deliver results. Working at Gentherm provides you the opportunity to not only shape the future of the automotive and medical industries, but also influence your career throughout the company. You will be engaged, challenged and inspired by our team to deliver leading thermal technologies that positively impact lives around the world.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESbull;bull;Own pc lifecycle management for the company. This includes: Definition of hardware standards; strategies around procurement, refresh and asset management.bull;Manage the software images, patching and overall end-point security vulnerability profile for the company, partnering with the IT Security manager.bull;Lead Genthermrsquo;s Service Desk globally: Ensure appropriate resourcing, process and tool/metrics reporting to enable a consistent incident management and request fulfillment process.bull;Own the major incident (P1) process and appropriate communications mechanisms.bull;Lead reporting of IT Operational metrics for the company.bull;Oversee the Change Management (CAB) process for the company.bull;Own Genthermrsquo;s Service Management platform (Service Now) and partner with the IT Staff to deliver on shared priorities leveraging the platform.bull;Chair the end-user technology council for the company.bull;Support facilities management and definition of standards, in partnership with IT Infrastructure leader: Data center/room, recovery sites, contracts (HVAC etc.)bull;Lead IT Operations control: execution of scheduled jobs, Backup and restore, monitoring of systems/jobs (print and others)bull;Own the approach around SOP/Policy/knowledge document/diagnostic script with support from infrastructure/business app/shop floor app to ensure on time issue resolutionbull;Setup interface with various IT function customer to ensure SLA is fulfilledQUALIFICATIONS MINIMUM QUALIFICATIONS:bull;Bachelorrsquo;s degree in computer science, information systems or related field.bull;Minimum 7 years of experience in operations, service management, end-user technology or IT Program Management.bull;Minimum 5 yearsrsquo; experience leading and mentoring a team of technical professionals.bull;Strong written and verbal communication skillsbull;Demonstrated strong analytical and problem-solving skillsbull;Self-motivated, collaborative, team player able to multi-task in a fast-paced environment.PREFERRED QUALIFICATIONS:bull;Passion for continuous improvementbull;Significant experience with Microsoft Technology ndash; including Office 365bull;Experience leading global organizationsbull;Experience running an IT Service Deskbull;ITIL and Lean Certifications are desiredbull;Knowledge/significant interest in emerging end-user technologiesbull;Automotive industry experienceNICE TO KNOWlt