Blue Chip Talent IT Support in Northville, Michigan

ulliCalls software and hardware vendors to request service regarding defective products./liliActs as a subject matter expert for one or more custom or COTS applications./liliTalks to programmers to explain software errors or to recommend changes to programs./liliMay work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied./liliTests software and hardware to evaluate ease of use and whether product will aid user in performing work./liliKnowledge of system relationships and telecommunications/liliProvide quality assurance support to Manager to ensure that minimum performance requirements are met for service requests and incident management, including verification that issues are documented appropriately in tickets/liliPerform ticket queue reviews to ensure all technicians are providing quality support as outlined by SOP and SLA guidelines./li/ul Required Skills:ulli3+ years in a Help Desk Support role/liliCandidates Must be local/liliKnowledge of Windows operating systems/liliTechnically savvy and open to learning to meet new challenges/liliAbility to assist the organization in basic to advanced technical support/liliAbility to manage multiple tasks concurrently and self prioritize workload to meet deadlines individually and in a team environment/li/ul