Blue Chip Talent Desktop Support in Northville, Michigan

Perform technical support for computer hardware, software, peripherals and network applications used by our client. Provides support to end users on incidents and service requests. Identifies, researches, and resolves technical problems. Job Functions:ulliProvide onsite, phone, and remote technical support and software installation services. /liliUtilize effective customer relations and communications skills to maintain relationships with internal/external members by identifying service needs./liliBuild, install, maintain, re-image, troubleshoot and repair computer systems, hardware and computer peripherals. /liliDocument, maintain, upgrade and/or replace hardware and software systems. /liliInvestigate hardware problems and perform system hardware, software and communication connection repairs. Perform diagnostic testing and repairs and/or replace technical equipment./liliProvide first and second level support for Information Technology Services./liliRetrieves, tests, and deploys system patches as required by security notifications ./liliAdministers IT tracking database, adding new and inactivating terminated employees and updating other information as needed for effective system use. Log, number and distribute requests for system service./liliDeploys desktop images using appropriate deployment technologies./liliTracks daily activities using helpdesk ticket tracking system./li/ulRequired Skills:ulliMinimum 2+ years in a Desktop Support role/liliExperience with Windows 7/10 and Active Directory/liliExperience with troubleshooting and hardware support/liliExcellent communication skills/li/ul